Jill Baxter
San Diego,CA
Summary
Experienced customer service employee and gymnastics coach with over 3 years of combined experience in customer support and coaching. Proven success as a shift lead, enhancing customer satisfaction, and ensuring smooth operations in fast-paced environments. As a gymnastics coach, skilled in mentoring, motivating, and developing athletes, with a focus on teamwork and positivity. Proven ability to handle diverse responsibilities, including front desk operations, processing payments, scheduling appointments, prep cooking food, and serving. Seeking to apply communication skills to a customer-facing role.
Overview
3
3
years of professional experience
Work History
Gymnastics Coach
Emerald City Gymnastics Academy
Redmond, WA
06.2021 - 08.2024
- Monitored employee performance and provided feedback on areas for improvement.
- Organized practice sessions and summer camps to enhance student development in the sport.
- Ensured that all safety protocols were followed at all times.
- Created a supportive and fun environment for thriving athletes to practice their skills.
- Resolved customer complaints and reported issues to senior management.
Salon Receptionist
Salon 074
Sammamish, WA
01.2024 - 06.2024
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Ensured all areas of the salon were clean and organized at all times by washing dishes, doing laundry, and sweeping.
- Assisted stylists with client check-in and check-out procedures.
Volunteer
Sammamish Animal Sanctuary
Renton, WA
03.2023 - 06.2024
- Provided assistance to managers in the daily operations of the organization.
- Cleans and maintains animal living areas, using appropriate cleaning materials.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
Team Member
Sam Choys Poke to the Max
Redmond, WA
08.2023 - 01.2024
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Cleaned kitchen areas, equipment and utensils.
- Checked quality of ingredients before use in order to ensure freshness.
Education
Some College (No Degree) - Construction Management
San Diego State University
San Diego, CA05-2028
High School Diploma -
Skyline High School
Sammamish, WA06-2024
High School Diploma -
Bellevue College
Bellevue, WA06-2024
Skills
- customer service
- positive team member
- scheduling
- leadership
- active listening
Timeline
Salon Receptionist
Salon 074
01.2024 - 06.2024
Team Member
Sam Choys Poke to the Max
08.2023 - 01.2024
Volunteer
Sammamish Animal Sanctuary
03.2023 - 06.2024
Gymnastics Coach
Emerald City Gymnastics Academy
06.2021 - 08.2024
Some College (No Degree) - Construction Management
San Diego State University
High School Diploma -
Skyline High School
High School Diploma -
Bellevue College
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