Jill Baxter
San Diego,CA
Summary
Experienced customer service employee and gymnastics coach with over 3 years of combined experience in customer support and coaching. Proven success as a shift lead, enhancing customer satisfaction, and ensuring smooth operations in fast-paced environments. As a gymnastics coach, skilled in mentoring, motivating, and developing athletes, with a focus on teamwork and positivity. Proven ability to handle diverse responsibilities, including front desk operations, processing payments, scheduling appointments, prep cooking food, and serving. Seeking to apply communication skills to a customer-facing role.
Overview
3
3
years of professional experience
Work History
Gymnastics Coach
Emerald City Gymnastics Academy
Redmond , WA
2021.06 - 2024.08
- Monitored employee performance and provided feedback on areas for improvement.
- Organized practice sessions and summer camps to enhance student development in the sport.
- Ensured that all safety protocols were followed at all times.
- Created a supportive and fun environment for thriving athletes to practice their skills.
- Resolved customer complaints and reported issues to senior management.
Salon Receptionist
Salon 074
Sammamish , WA
2024.01 - 2024.06
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Ensured all areas of the salon were clean and organized at all times by washing dishes, doing laundry, and sweeping.
- Assisted stylists with client check-in and check-out procedures.
Volunteer
Sammamish Animal Sanctuary
Renton , WA
2023.03 - 2024.06
- Provided assistance to managers in the daily operations of the organization.
- Cleans and maintains animal living areas, using appropriate cleaning materials.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
Team Member
Sam Choys Poke to the Max
Redmond , WA
2023.08 - 2024.01
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Cleaned kitchen areas, equipment and utensils.
- Checked quality of ingredients before use in order to ensure freshness.
Education
Some College (No Degree) - Construction Management
San Diego State University
San Diego, CA2028-05
High School Diploma -
Skyline High School
Sammamish, WA2024-06
High School Diploma -
Bellevue College
Bellevue, WA2024-06
Skills
- customer service
- positive team member
- scheduling
- leadership
- active listening
Timeline
Salon Receptionist
Salon 074
2024.01 - 2024.06
Team Member
Sam Choys Poke to the Max
2023.08 - 2024.01
Volunteer
Sammamish Animal Sanctuary
2023.03 - 2024.06
Gymnastics Coach
Emerald City Gymnastics Academy
2021.06 - 2024.08
Some College (No Degree) - Construction Management
San Diego State University
High School Diploma -
Skyline High School
High School Diploma -
Bellevue College
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