Jill Behmlander
Pennsburg,Pennsylvania
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Also, dependable, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cleaning Technician
Eldredge Cleaning LLC
2023.04 - Current
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
Server, Banquet Server, Bartender
Paxos Restaurant Group
2011.10 - 2022.12
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Cultivated warm relationships with regular customers who would request me often.
- Increased sales significantly by upselling higher-end products to customers by including knowledge about why its quality is best.
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery especially in high stress moments.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as starters and classic cocktails to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
Picker & Packer
Primo Produce
2020.03 - 2020.06
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked for "Hello Fresh" labeling around 5,000 labels on bags over an 8 hour day.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Server Assistant
Limeport Inn
2007.01 - 2008.04
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
Education
High School Diploma -
Southern Lehigh High School
Center Valley, PA06.2010
Psychology
Kutztown University of Pennsylvania
Kutztown, PABusiness Administration
Northampton Community College
Bethlehem, PASkills
- Sales Expertise
- Guest Relations Management
- High-Volume Dining
- Stocking and Replenishing
- Food Preparation and Safety
- Table Setting Arrangements
- Wine Pairings
- Food Sales and Promotion
Certification
RAMP certified March 2022
Additional Information
Completed 75 hours of Real estate classes at Lehigh Valley Real Estate Academy March 2021
Timeline
Cleaning Technician
Eldredge Cleaning LLC
2023.04 - Current
Picker & Packer
Primo Produce
2020.03 - 2020.06
Server, Banquet Server, Bartender
Paxos Restaurant Group
2011.10 - 2022.12
Server Assistant
Limeport Inn
2007.01 - 2008.04
High School Diploma -
Southern Lehigh High School
Psychology
Kutztown University of Pennsylvania
Business Administration
Northampton Community College
RAMP certified March 2022
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