Jill Belcher

Work History

Southwestern IL College

01.2023 - Current

Enhanced data accuracy by meticulously inputting and validating information for student information.
Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
Build class details in State of IL regulated data system for state and federal funding.
Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Graduation team planning committee, and other events.

PDS Consultants

04.2022 - 12.2022

Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.

Us Vision Group

10.2021 - 04.2022

Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Appointment setting, reminder calls and customer communication for product arrival in store and assist with fitting.

Elite Dental Partners

08.2020 - 09.2021

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Evaluated employee records and productivity and submitted evaluation reports.

US Vision

07.2019 - 08.2020

Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.