Jill Belcher
New Athens,IL
Overview
5
5
years of professional experience
Work History
Data Entry Specialist
Southwestern IL College
Belleville, IL
01.2023 - Current
- Enhanced data accuracy by meticulously inputting and validating information for student information.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Build class details in State of IL regulated data system for state and federal funding.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Graduation team planning committee, and other events.
Optician, Jefferson Barracks VA
PDS Consultants
St Louis, MO
04.2022 - 12.2022
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Optician
Us Vision Group
Fairview Heights, IL
10.2021 - 04.2022
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Appointment setting, reminder calls and customer communication for product arrival in store and assist with fitting.
Office Manager
Elite Dental Partners
St Louis, MO
08.2020 - 09.2021
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Evaluated employee records and productivity and submitted evaluation reports.
Optician to Store Manager/Optician
US Vision
SAFB, IL
07.2019 - 08.2020
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Project Management Certification
11.2023
Marketing Certification
05.2020
Cosmetology Education/ Instructor
High School Diploma -
Skills
- Report Drafting
- Customer Relations
- Data Reporting
- Meeting Planning
- Event Coordination
- Office Management
- Multitasking Capabilities
- Project Coordination
- Accuracy and Attention to Detail
- Independent Worker
Timeline
Data Entry Specialist - Southwestern IL College
01.2023 - Current
Optician, Jefferson Barracks VA - PDS Consultants
04.2022 - 12.2022
Optician - Us Vision Group
10.2021 - 04.2022
Office Manager - Elite Dental Partners
08.2020 - 09.2021
Optician to Store Manager/Optician - US Vision
07.2019 - 08.2020
Coursera - , Project Management Certification
Southwestern IL College - , Marketing Certification
Centalia School of Cosmetology - , Cosmetology Education/ Instructor
Waltonville HS - High School Diploma,