JILL BENNETT
Clanton,Alabama
Summary
I am searching for a job to better utilize the skills that I have obtained. I am looking for job security, and stability. I have the necessary experience for the job opening and believe that I would be an excellent asset to your company. I am reliable, trustworthy, and eager to advance. I have excellent people skills.
Overview
28
28
years of professional experience
Work History
Team Lead
R1RCM- ST. Vincent's Chilton Hospital
09.2016 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals, also trained and worked scheduling department.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards. Customer/Patient satisfaciton and privacy is a priority.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent high volume work environment.
- Collected, arranged, and input information into database system in multiple screens and programs.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database. Aquired Authorizations online/calling insurance companies, answered multiple phone lines.
Medical Records
HATLEY HEALTH CARE, INC.
12.2014 - 09.2016
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Release information to persons or agencies according to regulations
- Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
- Process patient admission or discharge documents
- Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department.
Assistant Manager
CATO'S
12.2013 - 12.2014
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Medical Assiatant
DR. CHERYL GOYNE
10.2008 - 10.2009
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Contact medical facilities or departments to schedule patients for tests or admission
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or office supplies or equipment
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
Assistant Manager
SECURITY FINANCE
11.2007 - 10.2008
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Oversee the flow of cash or financial instruments
- Network within communities to find and attract new business
- Recruit staff members and oversee training programs
- Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Prepare operational or risk reports for management analysis
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions
- Submit delinquent accounts to attorneys or outside agencies for collection.
Manager and Lead Sales Representative
ALLTEL/VERIZON
10.1996 - 08.2006
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Education
MARBURY HIGH SCHOOL
MARBURY, ALSkills
- I have 20 years of customer service experience, high volume calls, data entry, filing, navigating between multiple screens and systems I have the patients and experience to work in a fast paced environment
References
- Randy Yeargan, 205-294-0002, 10+years
- Kelly Smitherman, 205-287-1275, 10+years
- MaryLeigh Bronco, 205-294-0606, 10+years
Timeline
Team Lead
R1RCM- ST. Vincent's Chilton Hospital
09.2016 - Current
Medical Records
HATLEY HEALTH CARE, INC.
12.2014 - 09.2016
Assistant Manager
CATO'S
12.2013 - 12.2014
Medical Assiatant
DR. CHERYL GOYNE
10.2008 - 10.2009
Assistant Manager
SECURITY FINANCE
11.2007 - 10.2008
Manager and Lead Sales Representative
ALLTEL/VERIZON
10.1996 - 08.2006
MARBURY HIGH SCHOOL