Jill Berryman
Henderson ,NV
Summary
Quality-focused healthcare professional with experience supporting compliance tracking, detailed reporting, and workflow review. Known for resolving patient concerns, mentoring staff when necessary, and collaborating with leaders to improve accuracy, communication, and continuous improvement across administrative and clinical processes.
Overview
21
21
years of professional experience
Work History
Quality Specialist
Mayo Clinic
Phoenix, Arizona
05.2022 - Current
- Tracked quality concerns and prepared detailed reports for leadership to inform decision-making.
- Supported Mayo Clinic quality programs and kept compliance records current.
- Collaborated with management to develop actionable plans for resolving major quality issues.
- Reviewed workflows for accuracy, completeness, and policy alignment.
- Worked with staff to strengthen continuous improvement practices.
- Documented daily inspection results and reported any discrepancies or problems immediately.
Financial Counselor
Mayo Clinic
Phoenix, Arizona
01.2019 - 05.2022
- Respond to patient account and billing questions, resolve concerns in single call, and support clear communication.
- Review demographic, insurance, and financial details with patients while protecting sensitive information and following HIPAA requirements.
- Follow internal medical and financial policies to help Mayo Clinic and patients receive maximum reimbursement.
- Provide compassionate, patient-centered service with patience, integrity, and respect on every account reviewed.
- Train new hires, review department policies and procedures, and support staff readiness through mentorship, scheduling, and feedback for 2-3 assigned mentees.
- Serve as patient account services trainer, new hire mentor, correspondence team member, denials team member, and interview panel participant.
Lead Dental Assistant
Horizon Dental Group
New River, Arizona
11.2017 - 01.2019
- Maintained product inventory and budget, placed orders, stocked procedure rooms, took panoramic and intraoral X-rays, captured intraoral images, set up and broke down procedure rooms, assisted doctor with extractions, fillings, crown and bridge preparations, fabricated temporary crowns and bridges, completed crown and bridge deliveries, performed alginate impressions, and poured models to ensure efficient workflow.
- Greet and seat patients in appropriate operatory.
- Support patient comfort and explain current and upcoming appointments clearly.
- Facilitated calm, collaborative problem solving with patients and staff in busy environments to enhance patient experience.
- Follow healthcare workplace safety practices, OSHA, HIPAA, and CPR guidelines.
- Exhibited patience and a positive attitude while assisting patients and staff, contributing to a supportive clinic atmosphere.
Front Office Coordinator
Sun West Dental
Sun City, Arizona
03.2016 - 11.2017
- Coordinated patient schedules to maintain timely appointments and minimize delays.
- Checked in patients at front desk, ensuring timely payment collection at time of service.
- Answer high-volume calls, schedule visits, and respond to general patient questions.
- Verify patient insurance and coordinate benefits with treatment plans.
- Check patients out, create appointment reminders, and schedule follow-up visits.
- Work with physicians and clinical staff to resolve patient questions and concerns.
- Delivered exceptional customer service, addressing patient and family inquiries with empathy and efficiency.
- Achieved monthly collection targets by implementing efficient billing processes.
- Maintain current health history and medication lists.
- Complete month-end reports for management.
- Organized and processed bank deposits to maintain accurate financial records.
Dental Assistant
Sun West Dental
Sun City, Arizona
08.2014 - 11.2017
- Assisted doctor with extractions, fillings, crown and bridge preparation, temporary crown and bridge fabrication, deliveries, alginate impressions, and pour-ups.
- Captured intraoral X-rays and panoramic radiographs.
- Coordinated supply orders and restocked materials to support uninterrupted dental procedures.
- Managed inventory and organized dental supplies to ensure efficient workflow.
- Monitored suction traps and conducted sterilization tests to uphold safety and hygiene standards.
- Ensured compliance with safety regulations in the workplace.
- Maintained certifications in First Aid and CPR for emergencies.
Retail Manager
Kid To Kid Peoria
Peoria, Arizona
02.2008 - 07.2014
- Executed store opening procedures on time.
- Delivered friendly customer service, sorted and tested baby items to ensure quality, tracked store inventory for efficient restocking, and facilitated purchases from customers.
- Cultivated professional customer relationships, contributing to increased repeat business.
- Provided excellent service to customers and non-customers.
- Responded to customer messages and calls promptly.
- Worked with customers and staff to select correct items for purchase.
- Kept store appearance and merchandise presentable.
- Assisted in training new employees to ensure smooth onboarding and integration into the team.
- Counted cash wrap funds and safe balance.
- Maintained accurate safe balance and visited bank for change and deposits at appropriate times.
- Supported staff, answered phone calls, completed filing for customer sales forms, and ordered store supplies.
- Set up computers for checkout and sales.
Assistant Manager
No Fear Desert Ridge
Phoenix, Arizona
02.2006 - 01.2008
- Guided staff in achieving daily goals and optimizing store operations.
- Managed bank deposits to ensure financial accuracy, inventory, and product ordering.
- Resolved customer issues by identifying root causes and implementing effective solutions.
- Addressed customer needs and special requests to enhance satisfaction.
- Trained new hires on store procedures and expectations.
- Kept store areas and merchandise neat and presentable.
Education
Certificate - Dental Assistant
Carrington College
Phoenix, AZSkills
- Quality assurance and regulatory compliance
- Workflow analysis
- Time and task management
- Problem solving and critical thinking
- Conflict resolution
- Patient advocacy
- Staff mentoring
- Attention to detail
- Team collaboration
- Detail-oriented
- Team player
- Problem-solving skills
- Detail-oriented
- Problem-solving skills
Timeline
Quality Specialist
Mayo Clinic
05.2022 - Current
Financial Counselor
Mayo Clinic
01.2019 - 05.2022
Lead Dental Assistant
Horizon Dental Group
11.2017 - 01.2019
Front Office Coordinator
Sun West Dental
03.2016 - 11.2017
Dental Assistant
Sun West Dental
08.2014 - 11.2017
Retail Manager
Kid To Kid Peoria
02.2008 - 07.2014
Assistant Manager
No Fear Desert Ridge
02.2006 - 01.2008
Certificate - Dental Assistant
Carrington College