Jill Brand
Mount Vernon
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
11
11
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
06.2024 - Current
- Delivered mail efficiently across designated rural routes, ensuring timely service to all recipients.
- Sorted and organized daily mail items for optimal delivery routing and enhanced efficiency.
- Operated postal vehicles in compliance with safety regulations, maintaining vehicle cleanliness and functionality.
- Assisted customers with inquiries regarding services, providing accurate information to enhance customer satisfaction.
- Trained new associates on best practices for mail handling and delivery techniques, fostering a knowledgeable team environment.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
Customer Care Representative
Park National Bank
04.2024 - 06.2024
- Assisted customers with account inquiries and transaction issues, ensuring prompt resolution and satisfaction.
- Managed customer accounts using CRM systems, maintaining accurate records and facilitating seamless communication.
- Resolved complex customer complaints by analyzing issues and providing tailored solutions, promoting loyalty and retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
Team Leader
Kroger
05.2014 - 04.2024
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new employees, fostering a collaborative work environment.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Monitored compliance with health and safety regulations, promoting a safe workplace culture.
- Coordinated with management to develop and execute promotional campaigns effectively.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Tecumseh
New Carlisle, OHSkills
- Defensive driving
- Teamwork and collaboration
- Time Management
- Goal setting
- Mentoring
- Client support
Timeline
Rural Mail Carrier Associate
USPS
06.2024 - Current
Customer Care Representative
Park National Bank
04.2024 - 06.2024
Team Leader
Kroger
05.2014 - 04.2024
High School Diploma -
Tecumseh