Jill Brown
Rawlins,WY
Summary
Proactive, results-driven, customer oriented, professional seeking an opportunity to grow with a dynamic company. Ensures high levels of excellent rapport with internal customers. Providing training and education to enhance customer experience. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
Overview
19
19
years of professional experience
Work History
Fuel Station Attendant /Customer Host
Wal-Mart Supercenter
11.2024 - Current
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
Technical Service Representative
DealerTrack
08.2019 - 11.2024
- Fast pace, high-pressure, call-center environment.
- Troubleshoot and resolve client issues with the Dealership Management
System software - Troubleshoot and program client forms and contracts.
- Assist clients in the structuring of lease/retail car deals to get financing
from banks. - Maintain client information using Salesforce’s Customer Relationship
Management software. - Consistently achieved 90%or higher CSAT survey score.
Service Support Specialist
Tesla Inc.
01.2018 - 06.2019
- Developed Company Culture Plan of Caring both inside and Outside Company. To boost moral throughout all areas of Tesla Teams
- Troubleshooting and remotely diagnosed concerns, identifying solutions to issues clients were experiencing with their vehicles
- Manage customer concerns through Salesforce and internal customer management software
Customer Service Specialist / Team Lead
Sykes Enterprises Inc./Capital One Project
04.2016 - 01.2018
- Maintained CSI of 90%+ with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided basic technical support for clients on wide range of company products
- Surpassed performance goals of 88% by actively engaging my team members through innovative, interactive, knowledge based contests, within the organization
FUNDS PROCESSOR SPECIALIST
IBFX Inc.
08.2010 - 09.2012
- Worked with FOREX customers to understand requirements and provide exceptional Phone, Online and Email Customer Support
- Worked Processing financial transaction, resolve Extensive Educational Resources on the Two trading platform. Improved operations and provide exceptional customer service
DR NETWORK TEAM / AT HOME AGENT
1 800 Contacts.Com LLC
01.2006 - 07.2010
- Worked with contact lens wears to resolve expired prescription problems, improve operations and provide exceptional customer service
- Coordinated efforts of 8-12 team members engaged in the Doctor Network project for solution development hurdles. Set expectations for product availability and delivery
Education
General Education
University of Utah
Salt Lake City, UTSkills
- Customer relationship Mgmt
- Networking skills
- Customer service
- Staff management
- Interpersonal skills
- Self-motivated
- Team training
- Project coordination
- Technical support and assistance
Additional Information
Co-Owner/ Manager of Probe International located in Salt Lake City - An image consulting firm.
- Project Manager:
- Promoting company’s working with-in Mulit-Level-Marketing arena. Improving business models.
- Overhauling company literature and name recognition.
Co-Owner/operator of Mary’s Day Care located in Salt Lake City, Utah - Avenues area.
- 5 Employees
- Advertising
- State Reporting
Education
Salt Lake City, UT
Timeline
Fuel Station Attendant /Customer Host
Wal-Mart Supercenter
11.2024 - Current
Technical Service Representative
DealerTrack
08.2019 - 11.2024
Service Support Specialist
Tesla Inc.
01.2018 - 06.2019
Customer Service Specialist / Team Lead
Sykes Enterprises Inc./Capital One Project
04.2016 - 01.2018
FUNDS PROCESSOR SPECIALIST
IBFX Inc.
08.2010 - 09.2012
DR NETWORK TEAM / AT HOME AGENT
1 800 Contacts.Com LLC
01.2006 - 07.2010
General Education
University of Utah