Jill Cortright
Overview
5
5
years of post-secondary education
26
26
years of professional experience
Work History
Operations Manager
Michaels Arts and Crafts
Quakertown
02.2025 - Current
- Managed daily store operations and ensured efficient workflow.
- Oversaw inventory management and coordinated stock replenishment efforts.
- Trained staff on product knowledge and customer service best practices.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
Acting Store Manager
Michael's Arts & Crafts Store
Quakertown
06.2025 - 09.2025
- Trained and supervised team members to enhance customer service skills.
- Managed daily store operations and ensured smooth workflow.
- Organized inventory and maintained stock levels for optimal sales support.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented safety protocols to ensure a secure shopping environment for customers.
Dementia Caregiver
Self Employed Services
North Plainfield
08.2021 - 09.2025
- Provided daily personal care and support for clients' needs.
- Assisted clients with mobility and transportation to appointments.
- Managed medication schedules and ensured timely administration.
Customer Experience Manager
Michael's Arts & Crafts Store
Flemington
08.2000 - 08.2021
- Developed customer engagement strategies to enhance in-store experiences.
- Trained staff on best practices in customer service and product knowledge.
- Collaborated with marketing to promote seasonal events and workshops.
Education
Associate of Arts -
Raritan Valley Community College
Somerville, NJ 07.2021 - 07.2026
North Plainfield High-school
North Plainfield, NJTimeline
Acting Store Manager
Michael's Arts & Crafts Store
06.2025 - 09.2025
Operations Manager
Michaels Arts and Crafts
02.2025 - Current
Dementia Caregiver
Self Employed Services
08.2021 - 09.2025
Associate of Arts -
Raritan Valley Community College
07.2021 - 07.2026
Customer Experience Manager
Michael's Arts & Crafts Store
08.2000 - 08.2021
North Plainfield High-school