Remote Communication: Microsoft Outlook, Skype, Zoom, Cisco Webex
JILL DAVIS
Service Coordinator/Dispatcher
Sicklerville
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Dispatcher
AAA Club Alliance
02.2022 - Current
- Scheduled service requests according to customer needs.
- Tracked and monitored driver statuses and locations to ensure efficient routing for timely service.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Minimized potential conflicts between responding facilities by actively monitoring resources allocation.
- Consistently met performance metrics for call handling, contributing to overall success of department.
- Closely monitored dispatch board to triage and prioritize hundreds of daily calls.
- Built and maintained professional relationships with facilities, drivers and members to increase trust, reliability and rapport.
Store Development Project Manager
DOLLAR TREE AND FAMILY DOLLAR STORES
7 2012 - 4 2019
- Effectively planned and managed project activities for 200+ store renovations, 100+ new store openings, store relocations and expansions.
- Ranked #1 out of 30 project managers and received "Metrics Award" for on-time delivery, payroll, and expenses during 2014 year.
- Trained new project managers and team leads.
- Ensured success of daily on-site project operations, keeping projects on track and completed in tight timeframe of 10 days.
- Directed teams of 8 to 25 people in processes of measuring sales floor and building fixtures per plan, setting shelves and displays per schematic, unloading and sorting merchandise, and stocking shelves.
- Reported project status frequently to various stakeholders showing snapshot of progress against milestones and deliverables.
- Fostered culture of innovation and creativity within project team, leading to improved problem-solving capabilities and enhanced outcomes
Education
Bachelor of Arts - Education/Theatre Arts
Lenoir Rhyne University
Hickory, NC 05.2001 -
Skills
Effective Verbal and Written Communication
undefinedSoftware
Document Management: Microsoft Office, Google Docs
CRM: Salesforce
Certification
Completed Proofread Anywhere course
Additional Information
Additional Experience:
- Sales Support Specialist, Christmas Tree Shops and That, 2019-2022
- Senior Team Lead, Quest Service Group, 2011-2012
- Executive Team Lead Logistics, Target, 2009-2010
- Regional Operations Supervisor/Facilities Manager, Enterprise Rent-A-Car, 1999-2009
Timeline
Completed Transcription course, Transcription Certification Institute
03-2024
Dispatcher
AAA Club Alliance
02.2022 - Current
Completed Proofread Anywhere course
04-2021
Bachelor of Arts - Education/Theatre Arts
Lenoir Rhyne University
05.2001 -
Store Development Project Manager
DOLLAR TREE AND FAMILY DOLLAR STORES
7 2012 - 4 2019