Jill Deaderick
Knoxville,TN
Summary
Seeking to accept a full-time position that provides opportunities for additional training and potential for management employment. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
31
31
years of professional experience
Work History
Operations Supervisor 2
Elavon
Knoxville, TN
02.1996 - 03.2024
- Assistant Manager of Assumption Agreement and RAD teams
- Handle escalation calls and emails.
- Performed mid-year and annual reviews.
- Conducted corrective actions when needed.
- Held one on one meetings with each person on teams.
- Was included in rotation with management to perform weekly huddle for SMART teams within Credit Department
- Wrote/updated procedures, made updates to customer facing change forms.
- Created and/or removed UCC’s for customers.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Attended management calls for process changes within Elavon
- When needed, I worked on ownership/legal entity change requests, processed MID transfers for Assumption Agreements requests.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
- Contributed to long-term strategic planning discussions within leadership team to help shape future direction for business unit.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Stocker/Cashier
Wal-Mart
Knoxville, TN
07.1993 - 02.1996
- Stocked shelves, zoned merchandise, helped customers, ran cash register & cleaned areas.
- Also assisted customers into ladies fitting room and answered multi-line phone.
Education
High School Diploma -
Doyle High School
Knoxville, TN05.1989
Skills
- Compliance Management
- Customer Relations
- Performance monitoring
- Logistics Coordination
Personal Qualifications
Dependable, cooperative worker, cheerful, outgoing personality, hard working, willing to learn new tasks and enjoys challenges.
References
- Sherrie Prusik, 423-943-2510
- Debbie Newton, 865-216-7150
- Jennifer Keys, 865-696-6923
- Crystal Middleton, 865-742-1062
Timeline
Operations Supervisor 2
Elavon
02.1996 - 03.2024
Stocker/Cashier
Wal-Mart
07.1993 - 02.1996
High School Diploma -
Doyle High School