Jill Decker
Essex Junction,VT
Summary
Results-driven with strong customer service and communication skills
Overview
18
18
years of professional experience
Work History
Immigration Service Assistant
United States Citizenship and Immigration Services
Essex Junction, VT
02.2015 - 11.2019
- Assisted applicants with immigration processes, ensuring accurate documentation and timely submission.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained comprehensive knowledge of immigration policies and procedures to support applicants accurately.
Law Enforcement Specialist
Immigration Customs Enforcement
Williston
03.2009 - 02.2015
- Conducted comprehensive investigations to assess compliance with immigration laws and regulations.
- Collaborated with federal, state, and local agencies to enhance inter-agency communication and operational effectiveness.
- Analyzed case data to identify trends and improve decision-making processes within enforcement operations.
Case Resolution Technician
Department of Homeland Security
Williston, VT
11.2001 - 03.2009
- Searching alien files for specific documents needed for law enforcement officers and border patrol agents in the field.
- High priority requests addressed by preparing necessary documents
- Maintain, create and distribute to field operational components files to other agencies.
Education
Certification In Cosmetology -
O'briens School of Cosmetology
Burlington VT05-1991
High School Diploma -
Saugas High School
Saugus, MA05-1971
Skills
- Verbal and written communication
- Customer service
Timeline
Immigration Service Assistant
United States Citizenship and Immigration Services
02.2015 - 11.2019
Law Enforcement Specialist
Immigration Customs Enforcement
03.2009 - 02.2015
Case Resolution Technician
Department of Homeland Security
11.2001 - 03.2009
Certification In Cosmetology -
O'briens School of Cosmetology
High School Diploma -
Saugas High School