Karen Guzzetta

• Adapts quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
• manages and maintains the N400 program
• reviews highly sensitive information from docume nts within the applicant's A- File as well as digitized files
• schedules and manages all of the applicants appointments for citizenship; coordinates with leadership, officers, representatives and ,in some cases, the applicants to ensure accuracy for the immigrants as well as the officers
• reviews files, reports and data through various information systems
• provides support for naturalization ceremonies including attending the ceremonies as well as securing and safeguarding the certificates and the immigrants legal permanent residence cards throughout the process
• maintains a security clearance for classified files and maintains the security for those files
• maintains a security clearance for opening up incoming mail which includes inspection, processing, routing and completion of logs
• maintains and processes the A-file after the completion of the interview and routes the file to the correct location
• handles the Request for Evidence, correspondence, return mail, incoming file transfers and incoming A-files for interviews.
• provides training and mentoring support for entry-level staff as well as support for other programs within our office

• Determined nature and urgency of patient requests to refer patients to appropriate medical staff
• Floated throughout the Specialty Clinics completing the check-in process for the patients scheduled for their appointments
• set up the clinicians' permanent schedules and maintained any adjustments to their schedules including cancellations, add-ons, special appointments, rotations
• contacted the veterans involved in any change in their scheduled appointments; scheduled a new appointment for them as well as testing that needed to be done

• Verified insurance of patients to determine eligibility.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Filed and updated patient information and medical records.

• Verified insurance of patients to determine eligibility.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed denied Medicaid claims for Pennsylvania denied claims

worked in the Loan Guaranty program helping veterans resolve their mortgage delinquency on their VA Guaranteed loans which included working a repayment plan with the lenders, following up on any financial aid available to the veterans, helping to refinance their guaranteed loan, negotiating a lower interest rate, and in some cases, acquiring the mortgage as VA being the holder of the loan.

conducted hearing on veterans appeals for denied benefit claims

traveled monthly to conduct in person interviews with delinquent veteran homeowners

responsible for weekly, monthly and quarterly reports