JILL DELAWDER
Timberville,VA
Summary
Results-driven healthcare executive with extensive experience in leading cross-functional teams to enhance process improvement initiatives. Successfully implemented magnet re-designation and modified early warning systems, alongside an ambient learning platform. Proficient in leveraging data analytics to shape strategic objectives and boost operational efficiency across various care units.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Acute Care Services
Augusta Health
Fishersville, USA
05.2024 - Current
- Operational oversight of medical innovation unit, dedicated education unit, surgical and joint center, observation unit, progressive care, intensive care, and central telemetry technicians.
- Led cross-functional teams to implement healthcare quality improvement projects.
- Directed policy development to ensure adherence to regulatory requirements and standards.
- Increased patient safety by implementing rigorous quality assurance measures and risk management protocols.
- Implemented data-driven decision-making processes, utilizing analytics to inform strategic planning and improve operational effectiveness.
- Analyzed data trends to inform decision-making processes in healthcare delivery.
- Collaborated with executive leadership to establish long-term strategic goals and objectives, aligning departmental initiatives with organizational vision.
- Established a culture of continuous improvement, driving ongoing advancements in patient care standards and service delivery methods.
- Facilitated interdisciplinary collaboration among healthcare providers, improving continuity of care for patients across service lines.
- Led strategic planning sessions to align departmental goals with organizational vision.
- Led initiatives to improve customer service levels throughout the organization.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Monitored progress by establishing plans, budgets and measuring results.
Director of Patient Services
Sentara RMH Medical Center
Harrisonburg, USA
05.2022 - 04.2024
- Led successful Magnet Re-designation in December 2023. Lowest number of deficiencies in company history with 10 exemplars.
- Oversaw nursing professional development and outpatient services, including diabetes, enterostomal therapy, resource pool, vascular access team, and infusion center, ensuring alignment with organizational goals.
- Oversight of Accreditation for Diabetes Prevention Program, Diabetes Self-Management Education Support (DSMES), and Gestational Diabetes Program.
- Increased patient safety by implementing rigorous quality assurance measures and risk management protocols.
- Implemented data-driven decision-making processes, using analytics to guide strategic planning and operational improvements.
- Established culture of continuous improvement, advancing patient care standards and service delivery methods through targeted initiatives.
- Collaborated with executive leadership to develop long-term strategic goals and objectives for the organization.
- Promoted interdisciplinary collaboration among healthcare providers to enhance continuity of care for patients across service lines, improving overall patient experience.
- Mentored and coached staff members, fostering professional growth and development opportunities.
- Improved staff efficiency through the development of comprehensive training programs and performance evaluation systems.
- Coordinated the DAISY program to recognize nursing excellence and promote compassionate patient care.
- Coordinated NDNQI initiatives to enhance nursing quality metrics and improve patient outcomes.
Director of Nursing Excellence
Sentara RMH Medical Center
Harrisonburg, USA
04.2021 - 05.2022
- Oversaw and approved recruitment, hiring and orientation of new nursing staff. Nursing School Liaison for clinical rotations and capstone.
- Oversaw nursing shared governance structure, charter, engagement and deliverables.
- Managed operations and budget for the Nursing Professional Development, Outpatient Diabetes, and Enterostomal Therapy departments.
- Achieved Health Quality Innovator of the Year award (2021) for Population Health with Patient Centered Medical Home Program in Diabetes Care.
- Oversaw the simulation center's equipment and facilitated onboarding courses.
- Coordinated the planning of recognition events and programs including Magnet, BEACON, Prism, Nurses Week, and Certified Nurses Day.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Streamlined nursing operations by optimizing resource allocation and workflow processes.
- Led hospital-based Evidence-based Practice and Research activities and scholarly submissions.
- DAISY Program Coordinator
- NDNQI Coordinator
Education
Doctor of Nursing Practice - Nursing - Administration
James Madison University
Harrisonburg12-2018
Master of Science - Clinical Nurse Specialist Critical Care/Education
University of Cincinnati
Cincinnati, OH05-2013
Associate of Science - Nursing
Blue Ridge Community College
Weyers Cave, VASkills
- Healthcare management
- Healthcare compliance
- Quality assurance
- Budget planning and management
- Policy development
- Strategic planning
- Process implementation
- Data analysis
- Six Sigma methodologies
- Interdepartmental collaboration
- Organizational development
- Recruitment and retention
- Conflict resolution
- Healthcare ethics
Certification
- License to practice as a Registered Nurse, Multi-State Privilege # 0001190650
- License to practice as an Advanced Practice Registered Nurse, #0024181821
- Advanced Cardiovascular Life Support (ACLS Provider)
- Basic Life Support (BLS Provider)
- CCRN-Certified Critical Care Registered Nurse
- CSC-Cardiac Surgery Sub-Certification
- Adult Gerontology Acute Care Clinical Nurse Specialist (ACCNS-AG) Wellness through Acute Care
- Advanced Care Planning Facilitator (ACP)
- FCCS (Fundamentals of Critical Care Support)
- ANCC Nurse Planner
- Chronic Disease Self-Management Educator
Timeline
Director of Acute Care Services
Augusta Health
05.2024 - Current
Director of Patient Services
Sentara RMH Medical Center
05.2022 - 04.2024
Director of Nursing Excellence
Sentara RMH Medical Center
04.2021 - 05.2022
Doctor of Nursing Practice - Nursing - Administration
James Madison University
Master of Science - Clinical Nurse Specialist Critical Care/Education
University of Cincinnati
Associate of Science - Nursing
Blue Ridge Community College