Jill M. DeVonce
Shelby Town Ship, MI,USA
Summary
Accomplished Senior IT Account Strategy Manager recognized for delivering significant cost savings and consistently exceeding internal stakeholder expectations. Expertise in cultivating and sustaining robust relationships with suppliers and stakeholders, complemented by advanced communication and problem-solving skills that effectively address complex sourcing challenges. A strong project management background ensures key initiatives are executed on time and within budget, while a deep understanding of IT procurement—including hardware, software licensing, cloud services, and IoT—facilitates the negotiation of substantial discounts with a diverse range of IT suppliers. Proven ability to analyze market data, manage RFI, RFQ, and RFP processes, and align sourcing strategies with business objectives to mitigate risks and maximize value across all organizational levels.
Overview
18
18
years of professional experience
Work History
Sr. IT Strategic Account Manager
T-Systems North America
01.2015 - Current
- Manage strategic client accounts valued over a $200 M in total customer annual revenue; oversees IT contracts, delivery and Project manager teams supporting local and global manufacturing accounts turning business stake holders into product champions.
- Key focus on product/service quality ensuring improvements internally and externally with suppliers to achieve a very high customer satisfaction rating 6 years in a row.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Onboarded and trained new staff to keep team motivated, efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing.
- Facilitated communication between internal teams and external partners, ensuring seamless collaboration throughout the contracting process.
- Negotiated favorable terms with suppliers, achieving significant cost savings.
- Established and maintained critical relationships with suppliers, executive leadership internal and external to support the health and success of the customer account.
- Manage entire Profit and Loss for all customer accounts
- Implemented risk mitigation strategies to minimize potential disruptions in the supply chain.
- Managed budgeting process for procurement department, monitoring spending against targets.
- Evaluated supplier proposals to identify best-fit partners based on quality, service, and pricing factors.
- Conducted supplier audits to evaluate capabilities, assess risks, and identify areas for improvement.
Sr. IT Project Manager
T-Systems North America
01.2011 - 01.2015
- Led the largest SAP migration program in the history of the North American business unit, facilitating hundreds of migrations across the enterprise, and executed over 420 customer requested projects on time and within budget.
- Managed HR and Finance application projects successfully with a roll out of a new PO system, concur, and enhanced the HR suite functionality.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
Sr. IT Sourcing Manager
T-Systems North America
01.2008 - 01.2011
- Negotiated and managed wholesale and IT managed service contracts, researching market conditions, managed strategic supplier relationships, leveraging spend volumes, to meet cost objectives.
- Supported local and global deals total value of $100 Mil, covering Network, Datacenter, Collocation, Telecommunications, Hardware and Software services.
- Managed an average $180M annual spend for the IT services category, negotiating and partnering with strategic suppliers to achieve a typical cost savings of 45% annually.
- Successfully managed the Supplier Quality Program, including target setting, metrics development, tracking and reporting.
- Implemented a new score card process, including rollout, for all commodities in North America resulting in an average 50% in supplier quality improvements.
- Collaborated with internal stakeholders to define business requirements and align sourcing initiatives with organizational goals.
- Improved working capital position by negotiating extended payment terms with key suppliers without compromising on product quality or service levels.
- Coordinated logistics activities, ensuring timely delivery of products from suppliers to distribution centers or customers directly.
Education
Asslociates - Gender Studies
Oakland University
Rochester, MISkills
- Customer Relationship Management
- Creative Problem Solving
- Cost Savings and avoidance
- Strategic sourcing
- Negotiations
- Procurement strategy
- Project Management
- Advanced Interpersonal Communication Skills
- Stakeholder Management
- Vendor Management
- Budget & Profitability Management
- Mentor lead for new employees
- Data Center
- Dispute resolution
- Process improvement
- IT commodity knowledge
- Data center migration
Accomplishments
- Executive Service Delivery Management Certification
- ITIL 4 Certification
- Public Cloud training AWS, Azure
- Service Now
- SAP Training
- ESARIS Certification
- Six Sigma Green Belt
- Global IT Sourcing Certification
- TableForce Negotiation training
- Security Certifications
- IoT training
- Mentorship Training Program
- Project Management training
Timeline
Sr. IT Strategic Account Manager
T-Systems North America
01.2015 - Current
Sr. IT Project Manager
T-Systems North America
01.2011 - 01.2015
Sr. IT Sourcing Manager
T-Systems North America
01.2008 - 01.2011
Asslociates - Gender Studies
Oakland University
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