JILL DUBOIS
Jupiter,FL
Summary
Supervisor and scheduler with strong experience in payroll auditing, workforce management, and operational control. Supports accurate pay processing, efficient coverage, and 100% policy and regulatory compliance while coaching teams to improve performance and service delivery.
Overview
19
19
years of professional experience
Work History
Supervisor / Scheduler / Auditor
Coconut Creek Casino
Coconut Creek, FL
01.2012 - Current
- Develop and maintain efficient scheduling systems to optimize workforce productivity and minimize downtime.
- Audit payroll records regularly to ensure accuracy, compliance, and timely processing of payments.
- Oversaw daily team operations, achieving 100% compliance with company policies and regulatory standards across all activities.
- Monitor team performance, providing constructive feedback to facilitate continuous improvement.
- Foster positive, collaborative work culture through staff mentoring and effective conflict resolution.
- Uphold operational integrity by enforcing safety, security, and quality control procedures.
Table Games Dealer
Seminole Hard Rock Casino
Hollywood, FL
01.2008 - 01.2012
- Delivered exceptional customer service to high-limit players, enhancing personalized and engaging gaming experiences.
- Maintain thorough knowledge of game rules, payouts, and procedures for games such as baccarat, blackjack, and roulette.
- Handled large sums of money, chips, and high-value transactions with precision, ensuring trust and reliability.
- Monitor gameplay for compliance with casino regulations and promptly address any disputes or irregularities.
- Collaborated with supervisors and pit managers to maintain a smooth and secure gaming environment, promoting player safety.
Education
Bachelor of Science - Hospitality
University of Delaware
Delaware01-1996
Skills
- Auditing
- Accounting
- Performance Management
- Workforce management
- Time management
- Problem-solving
- Critical Thinking
- Detail-oriented
- Interpersonal Skills
- Customer Service
Timeline
Supervisor / Scheduler / Auditor
Coconut Creek Casino
01.2012 - Current
Table Games Dealer
Seminole Hard Rock Casino
01.2008 - 01.2012
Bachelor of Science - Hospitality
University of Delaware