Spring Doiron
Cathlamet,WA
Summary
Dynamic Revenue Auditor with extensive experience at Ilani Casino, adept at enhancing operational efficiency through robust auditing techniques and internal controls. Proven track record in identifying discrepancies and fostering team collaboration, ensuring compliance with regulations while delivering exceptional customer service. Strong analytical skills and attention to detail drive successful financial reporting and issue resolution.
Overview
26
26
years of professional experience
Work History
Revenue Auditor
Ilani Casino
12.2023 - Current
- Conducted comprehensive audits of financial transactions to ensure compliance with regulatory standards.
- Reviewed revenue reports for accuracy, identifying discrepancies and recommending corrective actions.
- Assisted in developing internal control procedures to enhance operational efficiency and reduce errors.
- Collaborated with departments to streamline audit processes, improving turnaround times on revenue assessments.
Cage Supervisor
Ilani Casino
Ridgefield, WA
07.2019 - 12.2023
- Implemented process improvements, reducing transaction times and increasing overall efficiency.
- Resolved customer inquiries and disputes, fostering positive relationships with patrons and enhancing satisfaction.
- Developed training materials to support staff onboarding and ongoing education initiatives.
- Conducted regular audits of cash drawers and financial records to ensure integrity and accountability.
Dual Rate Supervisor
Ilani Casino
Ridgefield, WA
01.2019 - 07.2019
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored team members on customer service standards and operational procedures.
- Monitored gaming floor activities to enhance guest experience and resolve issues promptly.
- Implemented process improvements to optimize workflow efficiency across departments.
Cage Cashier
Ilani Casino
07.2018 - 01.2019
- Processed cash transactions accurately and efficiently.
- Provided exceptional customer service in high-pressure environments.
- Maintained compliance with gaming regulations and internal policies.
- Assisted in training new staff on cash handling procedures.
Lead Cashier
Absentee Shawnee Tribe
Norman, OK
09.2001 - 03.2003
- Supervised cash handling procedures to ensure accuracy and compliance with financial protocols.
- Trained and mentored new cashiers on customer service standards and operational processes.
- Implemented efficient transaction processing techniques, reducing wait times for customers.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Cage Supervisor
Thunderbird Casino
07.2000 - 08.2001
- Supervised cage operations, ensuring compliance with gaming regulations and company policies.
- Managed cash handling processes, maintaining accuracy and security of transactions.
- Trained staff on operational procedures and customer service excellence for enhanced guest experience.
- Monitored inventory levels, coordinating timely replenishment to meet demand effectively.
Education
High School Diploma - Math/sciences
Dewey High School
Dewey, OK05-1998
Skills
- Auditing techniques
- Regulations and compliance
- Cash flow management
- General ledger
- Credit analysis
- Data analytics
- Team oversight
- Working capital management
- Internal controls
- Auditing
- Cost accounting
- Revenue recognition
- Variance analysis
- Regulatory compliance
- Asset protection
- Proficient with technology
- Report generation
- General ledger entry balancing
- Daily revenue audits
- Auditing processes and procedures
- Time management
- Attention to detail
- Multitasking and organization
- Critical thinking
- Clear communication
- Team collaboration
- Decision-making
- Balance sheets
- Analytical problem solving
- Risk assessment
- Annual reports
- Account reconciliation
- Issue resolution
- Audit coordination
- Financial auditing
- Financial records review
- Report writing
- Financial reporting
- Profits and losses tracking
- Internal auditing
- Continuing education
- Accounting principles
- Compliance standards
- SOP adherence
- Audit reporting
Timeline
Revenue Auditor
Ilani Casino
12.2023 - Current
Cage Supervisor
Ilani Casino
07.2019 - 12.2023
Dual Rate Supervisor
Ilani Casino
01.2019 - 07.2019
Cage Cashier
Ilani Casino
07.2018 - 01.2019
Lead Cashier
Absentee Shawnee Tribe
09.2001 - 03.2003
Cage Supervisor
Thunderbird Casino
07.2000 - 08.2001
High School Diploma - Math/sciences
Dewey High School