JILL Dupuis
Carencro, LA,LA
Summary
I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Manager
AT&T Mobility Business Service
Lafayette, LA
03.2002 - 05.2022
- Reviewed team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Monitored work queues, emails and website for steady production. Reviewed files, records and other documents to obtain information or respond to requests. Computed, recorded and proofread data or reports.
- Analyzed data from various sources to make inform decisions about customer service initiatives.
- Collaborated with other managers across the organization in order to identify best practices with existing systems and procedures for effectiveness; identifying opportunities for improvement which could be implemented.
- Use of systems; various databases for work requests, verification, inventoried and ordered materials, supplies and services. Operated photocopiers and scanners, facsimile machines and personal computers.
- Sorted and distributed incoming mail, dispersing to personnel.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
President Elect
AT&T Pioneers Evangeline Council
Lafayette, LA
04.2015 - Current
- Developed and implemented strategies to increase volunteer participation.
- Monitored feedback from participants in order to identify areas where improvements could be made.
- Maintained accurate records of volunteer hours worked and services provided through volunteer programs.
- Planned and completed group projects, working smoothly with others.
Education
GED -
Weymouth South High
S. Weymouth, MA06.1977
Skills
- Customer Service
- Employee Development
- Documentation and Reporting
- Computer Skills
- MS Office
- Professional and Courteous
Affiliations
- Volunteering for various groups and charities.
Certification
- CPR and AED certificate
References
References available upon request.
Timeline
President Elect
AT&T Pioneers Evangeline Council
04.2015 - Current
Team Manager
AT&T Mobility Business Service
03.2002 - 05.2022
GED -
Weymouth South High
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