Jill Ekstrom
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Customer Success Manager
Vichra LLC
11.2019 - Current
- Proven track record of delivering excellent customer success through proactive relationship management, strategic problem-solving, and effective communication.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Agent
Goosehead Insurance Agency
01.2019 - 10.2019
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
Freelance Writer
Fiverr
12.2014 - 12.2018
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Researched and wrote original content for case studies, emails and newsletters.
- Created content for websites and online publications.
Marketing Manager/Project Coordinator
Tower One Construction
05.2006 - 12.2014
- Provided support to 20 employees in the labor and field office, which included contacting subcontractors, managing a multi-line phone system, facilitating communication between management and personnel, and attending all project meetings
- Updated and maintained project schedules and files on a weekly basis for construction jobs ranging from $100K to $5M
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
Education
BA, Communication & PR -
University of Colorado Denver
01.2008
Film and Writing -
San Diego State University
01.2001
Skills
- Training & Development
- Teamwork
- Presentation Skills
- Coaching
- Customer Loyalty
- Relationship Building
- Customer Support
- Training
- Customer Experience
- Problem Solving
Timeline
Customer Success Manager
Vichra LLC
11.2019 - Current
Service Agent
Goosehead Insurance Agency
01.2019 - 10.2019
Freelance Writer
Fiverr
12.2014 - 12.2018
Marketing Manager/Project Coordinator
Tower One Construction
05.2006 - 12.2014
BA, Communication & PR -
University of Colorado Denver
Film and Writing -
San Diego State University
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