Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jill E. Morgan

Pinehurst,North Carolina

Summary

Resourceful Retail Merchandiser known for completing tasks efficiently and with high productivity. Specialized in inventory management, visual merchandising, and product placement strategies. Excel in communication, problem-solving, and adaptability to ensure seamless store operations and optimal stock levels. Committed to enhancing brand visibility and aligning product displays with target market preferences.

Overview

15
15
years of professional experience

Work History

Bartender-Food Service

Pine Needles Lodge and Golf Club
Southern Pines, NC
04.2025 - Current
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Greeted customers and provided excellent customer service.
  • Complied with company service standards and adhered to inventory and cash control procedures.

Owned and Managed Multiple Investment Properties

EJMORGANENTERPRISES, LLC
Pinehurst, NC
04.2017 - 11.2024
  • Managed guest reservations, payments, and special requests to ensure seamless experiences.
  • Responded promptly to inquiries and complaints, achieving positive resolutions.
  • Oversaw timely implementation of necessary repairs to maintain property standards.
  • Maintained accurate budget records and monitored client reviews on website.

Halfway House Attendant

Pinehurst Resort and Golf Club
Pinehurst, NC
04.2024 - 09.2024
  • Provide food and beverage service to Members and Guests during their golf game.
  • Exhibit exceptional customer service and create a memorable experience.
  • Knowledge of course activities and master accounts and charge resort guest and VIP Guest accurately.
  • Submit daily orders for inventory needs to drive sales; sustain accurate inventory and stock levels.

Family Service Counselor

Dignity Memorial /SCI
Wilmington, NC
09.2020 - 07.2022
  • Facilitated pre-need and at-need presentations for cemetery services to assist families.
  • Conducted community networking and file reviews to enhance pre-planning presentations.
  • Collaborated with families, funeral directors, and staff to ensure seamless service delivery.
  • Followed up with families regarding past services, future needs, and referrals.
  • Achieved Dignity Honors Top Performance Award based on JD Powers Customer Satisfaction Score in 2021 and 2022.

Golf Shop Merchandiser and Owner

Lockwood Folly CC
Holden Beach, NC
05.2017 - 11.2021
  • Effectively managed merchandise flow from delivery to displaying on the sales floor: unpacking, input into inventory system (EZ Suite), pricing and creating merchandise displays, processing, and payment of invoices.
  • Top sales producer for Cleveland/Srixon and XXIO within Southern NC/Northern SC territory in 2021.
  • Worked jointly with Professional staff on ordering tournament gifts and awards and staff uniform.
  • Maintained inventory integrity though monthly inventory counts and physical adjustments.
  • Excellent communication and rapport with vendors to create buying strategy especially for seasonal events and special orders.

Health Benefits Counselor

Colonial Life Insurance
East Coast Region, NC
09.2018 - 01.2020
  • Company Overview: Eastern NC Region
  • One on one benefits counseling with managers and employees within NC Public Sector.
  • Manage 6 counties within Eastern Carolina.
  • Opened new accounts to offer Medical and Supplemental Insurance.
  • Resolved Underwriting issues to provide insurance to employees and their families.
  • Conducted employee briefing to encourage private benefits discussions.
  • Eastern NC Region

Temp Position/Entry Level Insurance Producer

State Farm
Shallotte, NC
04.2018 - 07.2018
  • NC/SC Insurance Producer License in Property and Casualty.
  • Completed Classes for Life Agent and Accident and Health/Sickness Agent June 2018.
  • Handled customer inquiries, complaints, billing questions and payment/payment extensions.
  • Explained what policy coverages and established policy.
  • Provided quotes and executed online policy changes for Auto and Home with Agent approval.

Store Manager

Bath and Body Works
Shallotte, NC
01.2016 - 01.2018
  • Coach and develop sales team to provide exceptional customer service.
  • Challenged leadership team to analyze business and uncover opportunities that need improving to drive sales results.
  • Ranked #1 in Customer Sales Leads within Region.
  • Exceeded Sales Plan by 6.7% in 2016.
  • Recruited and trained over 25 associated per year during Holiday.

General Manager

Ulta Cosmetics
Gastonia, NC
01.2013 - 01.2015
  • Oversee all aspects of managing a single retail store and salon operations of 4.1 million in sales 2013.
  • Complete operational accountability to achieve sales and profitability goals according to budget.
  • Provide team leadership and ensures staff maintains store presentation standards.
  • Recruits, assesses and hires qualified management team and staff candidates.
  • Implements and facilitates key programs to effectively train and develop staff in areas of customer service, products knowledge, inventory control and merchandising.

Sales and Training Executive

Lancome Cosmetics
01.2010 - 01.2012
  • Responsible for 38 doors and 5 Retailers within territory. Increased business in 2010 +4%, 2011 +7.6%.
  • Ability to forecast sales plan to increase business.
  • Met sales plan goal in 2011 by 6% 2012 by 7%.
  • Conducted store presentations and meetings with retailers to explore sales growth and showcase product launches.
  • Planned and executed National Makeup Artistry Events and counter events.
  • Responsible for hiring and education of new and existing Sales Associates.
  • Met all budget requirements within company guidelines.

Education

Associates Degree - Applied Science

Erie Community College
Buffalo, NY

Associates Degree - Nursing

Millard Fillmore School of Nursing
Buffalo, NY

Skills

  • Goal setting and strategic planning
  • Collaboration and teamwork
  • Sales analysis and reporting
  • Attention to detail
  • Inventory control and management
  • Analytical thinking
  • Staff training and development
  • Multitasking abilities
  • Customer service excellence
  • Leadership skills
  • Networking and relationship building
  • Event coordination and planning
  • Effective communication
  • Organizational skills
  • Merchandising strategies
  • Negotiation skills
  • Order fulfillment processes

Hobbies and Interests

  • Grace Church, Southern Pines, NC service volunteer 2024-2025
  • J. D. Powers Exceptional Customer Service Award Most Distinguished 2020 & 2021.
  • LPGA Amateur Board Member- Membership Recruiting Director 2020
  • Co Chairman 2018 Folds of Honor Golf Tournament for Military Families Raised $17,000
  • Co Chairman 2016 LGA Charity Golf Tournament for Breast Cancer raised over $25,000.
  • Active Member of the Ladies Golf Association at Mid South Club.

Timeline

Bartender-Food Service

Pine Needles Lodge and Golf Club
04.2025 - Current

Halfway House Attendant

Pinehurst Resort and Golf Club
04.2024 - 09.2024

Family Service Counselor

Dignity Memorial /SCI
09.2020 - 07.2022

Health Benefits Counselor

Colonial Life Insurance
09.2018 - 01.2020

Temp Position/Entry Level Insurance Producer

State Farm
04.2018 - 07.2018

Golf Shop Merchandiser and Owner

Lockwood Folly CC
05.2017 - 11.2021

Owned and Managed Multiple Investment Properties

EJMORGANENTERPRISES, LLC
04.2017 - 11.2024

Store Manager

Bath and Body Works
01.2016 - 01.2018

General Manager

Ulta Cosmetics
01.2013 - 01.2015

Sales and Training Executive

Lancome Cosmetics
01.2010 - 01.2012

Associates Degree - Applied Science

Erie Community College

Associates Degree - Nursing

Millard Fillmore School of Nursing

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