Jill Fleming
Ogden
Summary
Dynamic Tax Resolution Specialist with extensive experience at the IRS, excelling in regulatory compliance and data verification. Proven track record in training development and effective communication, enhancing team performance and taxpayer satisfaction. Recognized for analytical thinking and problem-solving skills, ensuring accurate processing of complex tax issues and fostering a culture of continuous improvement.
Overview
28
28
years of professional experience
Work History
Power of Attorney (POA) Specialist
Internal Revenue Service, IRS
Ogden
10.2021 - Current
- Oversaw the accurate and efficient processing,updating and correction of Power of Attorney (POA) information. Reviewed and verified the completeness and validity of POA forms submitted by representatives or taxpayers.
- Updated and made changes to taxpayer and representative data as requested, ensuring all information was accurate and properly recorded.
Tax Resolution Specialist
Internal Revenue Service, IRS
Ogden
01.1998 - 07.2025
- Performed in depth research on tax return, taxpayer correspondence, and error codes.
- Interacted with taxpayers through correspondence to explain complex tax issues.
- Acted as a subject matter expert and lead instructor for new hires and ongoing training sessions. Developed and updated training materials to reflect procedural changes.
Tax Analysis Specialist
Internal Revenue Service, IRS
Ogden, UT
07.2019 - 09.2021
- Utilized automated systems and databases to review taxpayer submissions for discrepancies in reported and underreported information.
- Analyzed filed tax returns and related documents, and entered accurate corrected data into the system.
- Provided guidance to taxpayers regarding their filing obligations and staying in compliance with tax regulations.
Education
Associate of Science - General Studies
Weber State University
Ogden, UT04-2002
Skills
- Team player
- Regulatory compliance
- Data verification
- Research skills
- Attention to detail
- Customer service
- Training development
- Analytical thinking
- Effective communication
- Problem solving
Affiliations
- I have served on the Board of Directors and currently serve as a committee member at Shannon J Scholarship Foundation, a 501(c)3 charity. As a board member I help organize various fundraising events, attend planning meetings, interviewed scholarship applicants, and helped provide direction for the distribution of funds raised. I solicit donations from businesses and the community to contribute to fundraising events.
Timeline
Power of Attorney (POA) Specialist
Internal Revenue Service, IRS
10.2021 - Current
Tax Analysis Specialist
Internal Revenue Service, IRS
07.2019 - 09.2021
Tax Resolution Specialist
Internal Revenue Service, IRS
01.1998 - 07.2025
Associate of Science - General Studies
Weber State University
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