Jill Fracci
Mentor,OH
Summary
Highly-motivated Dental Office Manager/EFDA with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service (HIPAA/OSHA). Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Maintains pristine accounts receivable and all facets of billing. I specialize in getting my patients insurance maximum benefits (pre-authorizations and appeals).
Overview
39
39
years of professional experience
Work History
Dental Office Manager
Kent A. Caserta, DDS, Inc
Willoughby, OH
05.1983 - Current
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
Education
No Degree - General Studies
Lakeland Community College
Willoughby, OHEFDA - Dental Assisting
Case Western Reserve University
Cleveland, OH05.1987
CDA - Dental Assisting
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH05.1983
Skills
Licensed EFDA with State of Ohio Dental Board
Maintained CDA with DANB since 1984
Licensed Dental Radiographer State of Ohio
Certified CPR BLS
Experienced chairside dental assistant
Experienced in small business(owned operated family restaurant)
Run dental office - pristine accounts receivable, billing
Specializes in Dental Insurance Approvals/Appeals
Hiring and Training of dental employees
Dentrix Software
Timeline
Dental Office Manager
Kent A. Caserta, DDS, Inc
05.1983 - Current
No Degree - General Studies
Lakeland Community College
EFDA - Dental Assisting
Case Western Reserve University
CDA - Dental Assisting
Cleveland Institute of Dental-Medical Assistants
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