Jill Hadley
Saratoga Springs,UT
Summary
Proven leader with a track record of strategic thinking and quality assurance, honed at Vincent Team Orthodontics. Excelled in enhancing customer relations and streamlining operations, significantly boosting efficiency and satisfaction. Skilled in decision-making and product development, adept at driving results and fostering professional growth within teams.
Overview
22
22
years of professional experience
Work History
Entrepreneur
Self
01.2020 - 12.2024
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
- Managed financial aspects of the business including budgeting, forecasting, and cash flow management.
- Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
Clinic Supervisor
Vincent Team Orthodontics, Marz Orthodontics
11.2006 - 04.2009
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Mentored junior staff members, fostering professional growth and development within the team.
- Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
- Prioritized workplace safety by instituting protocols for infection control measures as well as equipment maintenance and proper storage.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Orthodontic Laboratory Technician
Dr. Rand Bown
03.2003 - 04.2006
- Ensured accuracy of orthodontic appliances by meticulously following prescription instructions from dental professionals.
- Maintained detailed records of each patient''s appliance fabrication process, ensuring accurate documentation for future reference or modification purposes.
- Managed inventory of materials needed for appliance fabrication, ensuring timely ordering and cost-effective supply management practices were maintained.
- Participated in professional development opportunities such as conferences and workshops to stay updated on the latest advancements in orthodontic technology.
- Adhered to strict safety procedures when handling chemicals or hazardous materials used during appliance fabrication processes.
- Implemented quality control measures to ensure consistency in all products produced within the lab, reducing instances of product defects or inaccuracies.
- Contributed to increased revenue generation through consistently meeting deadlines and delivering high-quality products that met client expectations.
- Developed expertise in various types of orthodontic appliances, including braces, aligners, retainers, and space maintainers, ensuring comprehensive knowledge of industry offerings.
- Maintained a clean, organized, and safe laboratory environment to ensure efficient work processes and compliance with industry standards.
Education
Associate of Science - General Education
Salt Lake Community College
South Jordan, UT08.2024
Skills
- Entrepreneurial personality
- Goal Setting
- Strategic Thinking
- Customer Relations
- Decision-Making
- Inventory Control
- Quality Assurance
- Records Organization and Management
- Chart updating
- Time Management
- Listening Skills
- Telephone Etiquette
- File Organization
Ramp and bowl roller skating
There's something pretty awesome about conquering a trick on quad roller skates! My love of roller skates started with roller derby in 2018. After finding such thrill playing in a bout, I decided to take it to the park. I've been skating ramps and bowls ever since!
Timeline
Entrepreneur
Self
01.2020 - 12.2024
Clinic Supervisor
Vincent Team Orthodontics, Marz Orthodontics
11.2006 - 04.2009
Orthodontic Laboratory Technician
Dr. Rand Bown
03.2003 - 04.2006
Associate of Science - General Education
Salt Lake Community College
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