Jill Hance
Saint Charles,MO
Overview
11
11
years of professional experience
11
11
Years as a Law Enforcement Officer
2
2
Years as a Volunteer Firefighter
1
1
EMT Certification
1
1
Certificate
Work History
Communications Training Officer
City Of Kirkwood
08.2019 - Current
- Assisted in implementation of current training program by participating in writing of training manual, in accordance to department general orders and standards of procedures, developed practice exams, and implemented diverse instructional methods to provide optimal trainee engagement.
- Monitored and mentored new employees by providing evaluations of attendance, behaviors, and progression of technical proficiencies, prepared and provided supplementary learning materials to support skilled training, and coordinated training schedules with supervisors and other trainers to optimize training initiatives and work-flow management while providing cohesive learning environment.
- Maintaining working knowledge of supervisory related skills by continuously searching for and attending continuing education sessions.
- Periodically implements team building exercises and practices to maintain and provide consistent work within department standards.
- Trained and mentored 14 new personnel hired to fulfill dispatcher roles.
Dispatcher
City Of Kirkwood
01.2013 - Current
- Following established protocols by efficiently directing and monitoring response of personnel, apparatus, and agencies to specified locations by utilizing system maps and documented details provided by callers, while determining nature of call for service, received on 911 and non-emergency lines, as well as requests received by police, fire, and EMS crews.
- Monitoring police, fire, and EMS radios to provide updated information, assistance, and coordinated efforts.
- Maintaining working knowledge of geographical areas and procedures utilized by responding police, fire, and EMS crews by participating in ride-alongs.
- Maintaining working knowledge of dispatch related skills by continuously searching for and attending continuing education sessions.
- In charge of maintaining records for Ex-Partes/Full Orders of Protection, Missing Persons, Oakland Warrants, and Stolen Articles; assisting with maintenance of Kirkwood Warrants, Towed/Stolen Vehicles, Stolen Guns, and Persons of Interest/Wanteds.
- Maintaining professional working relationship with fellow dispatchers, police, fire, and EMS crews across multiple agencies.
Education
Emergency Medical Technician - EMT
University of Colorado - Anschutz Medical Campus
Aurora, CO06.2021
Missouri Class A POST Certification - Law Enforcement
Eastern Missouri Law Enforcement Academy
St. Peters, Mo11.2000
Bachelor of Science - Criminal Justice
Southeast Missouri State University
Cape Girardeau, MO12.1999
Skills
- Facilitated training by assisting in development of training material content, in compliance with police/fire/EMS dispatch policies and procedures, role playing, coaching and mentoring of new and fellow employees
- Provided new employee performance reviews by written communication documenting progress of technical proficiencies, policy compliance, geographical knowledge, time management, and other job related skills
- Resolved conflict by utilizing active listening, information gathering, critical thinking, and effective communication to reach and provide reasonable solutions
- Ability to make quick decisions in fast-paced, pressurized environment, while also working as part of team
- Ability to manage time effectively while paying attention to details
- Dependable and responsible with flexible schedule
- Able to develop and provide effective teamwork and collaboration with law enforcement, fire, and EMS personnel
Timeline
Communications Training Officer
City Of Kirkwood
08.2019 - Current
Dispatcher
City Of Kirkwood
01.2013 - Current
Emergency Medical Technician - EMT
University of Colorado - Anschutz Medical Campus
Missouri Class A POST Certification - Law Enforcement
Eastern Missouri Law Enforcement Academy
Bachelor of Science - Criminal Justice
Southeast Missouri State University
- Communications Center Supervisor, APCO - 2021
- Communications Training Officer, SLCMPA - 2019
- Fire Service Communications, APCO - 2015
- Public Safety Telecommunicator, APCO - 2014
Summary
Dedicated Communications Training Officer, having coached and mentored multiple new hires, implemented diverse instructional methods, observed and evaluated trainee progression, assisted in the development of the current training manual, and coordinated training schedules with supervisors and other trainers. With over 23 combined years of law enforcement, firefighter, EMS, and dispatch experience, I am a detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Certification
- Communications Center Supervisor, APCO - 2021
- Communications Training Officer, SLCMPA - 2019
- Fire Service Communications, APCO - 2015
- Public Safety Telecommunicator, APCO - 2014
Relevant Work History
- City of Olivette - Law Enforcement Officer Olivette, MO 03/2003-10/2011
- City of St. Peters - Commissioned Park Ranger St. Peters, MO 06/2002-12/2002
- City of Louisiana - Law Enforcement Officer Louisiana, MO 05/2001-05/2002
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