Jill Hegge
Dell Rapids,SD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
YRC Freight
06.1998 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Received and scheduled customer pickups.
- Provided rate quotes to fit customers shipping needs.
- Set up accounts and pricing for new customers.
- Handled invoice disputes and pricing problems.
- Responded to customer requests for products, services, and company information,
- Educated customers about billing, payments processing, policies, and procedures.
- Maintained up-to-date knowledge of product and service offerings.
Phone Banker
Norwest Bank
08.1993 - 05.1998
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
High School Diploma -
Dell Rapids Public
Dell Rapids, SD05.1991
Skills
- Problem solving
- Typing proficiency
- Computer proficiency
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- CRM software
Timeline
Customer Service Representative
YRC Freight
06.1998 - 07.2023
Phone Banker
Norwest Bank
08.1993 - 05.1998
High School Diploma -
Dell Rapids Public
Similar Profiles
Francisco VasquezFrancisco Vasquez
Pick up and Delivery Driver at YRC Freight (Now Yellow Freight)Pick up and Delivery Driver at YRC Freight (Now Yellow Freight)
Tarik Cavitt-SarinanaTarik Cavitt-Sarinana
Order Selector/Forklift Operator at YRC Freight (Now Yellow Freight)Order Selector/Forklift Operator at YRC Freight (Now Yellow Freight)
Justin BassettJustin Bassett
Dock Worker at YRC FreightDock Worker at YRC Freight
Ronald LovejoyRonald Lovejoy
General Operations/Office Manager at YRC Freight IncGeneral Operations/Office Manager at YRC Freight Inc
Rebecca HerbekRebecca Herbek
Registered Nurse at Orthopedic InstituteRegistered Nurse at Orthopedic Institute