Overview
Work History
Education
Skills
Timeline
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Jill Herrera

Elgin,IL

Overview

14
14
years of professional experience

Work History

Youth Program Assistant

Boys and Girls Club of Elgin, IL
Elgin, IL
02.2022 - 04.2023
  • Administered recreation programs to keep activities running smoothly to serve 40+ youth.
  • Coordinated facilities preparation, break-down and cleaning for each event and activity.
  • Observed safety protocols to minimize accidents.
  • Conferred with Program Coordinator to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.

Human Resources Specialist (Data Imaging)

Elgin Community College
Elgin, IL
02.2021 - 12.2021
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Set up documents for individual projects based on specifications.

Youth Program Assistant

Boys And Girls Club Of Elgin
South Elgin, IL
09.2020 - 02.2021
  • Supervised students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.

Noon Hour Supervisor/School District U-46 Calendar Year

Willard Elementary School
South Elgin, IL
08.2018 - 03.2020
  • Established and maintained safe play environment for children.
  • Collaborated with administrators on classroom policies.
  • Offered constructive feedback to minors.
  • Observed individual behaviors and reported any issues.

Cashier and Customer Service

Hobby Lobby
Elgin, IL
08.2017 - 10.2019
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Team Lead

Goodwill Store & Donation Center
South Elgin, IL
01.2009 - 01.2016
  • Coached employees
  • Conducted performance reviews
  • Detailed reporting
  • Managed staff schedules
  • Hired and trained staff
  • Monitored production

Education

Bilingual Elementary Education

Elgin Community College
Elgin, IL

Skills

  • Credit and cash transactions
  • Point of sale operation
  • Customer service excellence
  • Data entry
  • Effective communication
  • POS systems
  • Clear communication
  • Refunds and exchanges
  • Fraud prevention awareness

Timeline

Youth Program Assistant

Boys and Girls Club of Elgin, IL
02.2022 - 04.2023

Human Resources Specialist (Data Imaging)

Elgin Community College
02.2021 - 12.2021

Youth Program Assistant

Boys And Girls Club Of Elgin
09.2020 - 02.2021

Noon Hour Supervisor/School District U-46 Calendar Year

Willard Elementary School
08.2018 - 03.2020

Cashier and Customer Service

Hobby Lobby
08.2017 - 10.2019

Team Lead

Goodwill Store & Donation Center
01.2009 - 01.2016

Bilingual Elementary Education

Elgin Community College

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Jill Herrera