Jill Fiorentino Irwin

• Manage provider templates, clinic schedules, PDO, administrative time, and coverage planning for physicians and advanced practice providers.
• Collaborate with operational leaders, providers, and practice managers to improve appointment availability and reduce scheduling barriers.
• Analyze scheduling trends and implement workflow improvements to maximize clinic capacity and patient satisfaction.
• Oversee and mentor scheduling team, providing coaching, performance management, and professional development.
• Coordinate system-wide scheduling changes, clinic transitions, and provider onboarding activities.
• Develop and maintain standardized scheduling processes to ensure consistency across practices.
• Monitor work queues, referrals, scheduling metrics, and service levels to support operational goals.
• Partner with contact centers, front-office teams, and clinical leaders to improve first-contact resolution and patient experience.
• Support organizational initiatives, system implementations, and operational improvement projects.
• Directed daily front-office operations, patient registration, scheduling, and administrative workflows.
• Supervised front desk, scheduling, and administrative staff while ensuring high levels of patient service.
• Managed staffing schedules, coverage plans, training programs, and employee performance expectations.
• Resolved patient concerns and escalated service issues while maintaining a patient-centered approach.
• Managed office resources, workflow optimization initiatives, and operational improvement projects.

• Developed and implemented efficient scheduling processes to optimize patient appointment flow.
• Coordinated with healthcare providers to ensure timely and accurate appointment management.
• Oversaw staff training on scheduling software, enhancing team productivity, system proficiency, and scheduling accuracy.
• Fostered strong working relationships with providers and leadership to support collaborative operations and problem-solving.
• Responded proactively to patient feedback by addressing concerns and implementing improvements to enhance patient experience.
• Resolved scheduling conflicts quickly and effectively, minimizing disruptions and maintaining high patient satisfaction.
• Conducted regular reviews of scheduling workflows, identifying areas for improvement and implementing targeted process enhancements.
• Streamlined check-in and check-out processes, increasing front desk operational efficiency.
• Assisted in entering provider schedules into the Practice Management System, ensuring accuracy.
• Performed staff performance evaluations, delivering constructive feedback to support professional development and continuous improvement.
• Recruited, interviewed, and hired qualified candidates with relevant experience and skills.

• Supervised medical billing team, ensuring compliance and high accuracy standards.
• Implemented process improvements that increased efficiency and reduced claims processing errors.
• Trained staff on billing procedures and software tools, enhancing team performance and confidence.
• Managed disputes with insurance providers, improving claim approval rates and reducing turnaround time.
• Collaborated with healthcare providers for accurate coding and documentation to support reimbursement.
• Developed training materials for onboarding new hires, accelerating integration and knowledge transfer.
• Reviewed medical records to meet insurance requirements and ensure accurate claim submissions.
• Reduced claim denials by maintaining up-to-date knowledge of payer regulations and billing practices.

• Proficient in Allscripts Medical Software for scheduling, billing, and documentation.
• Manage patient collections process with written correspondence and follow-up calls for timely payments.
• Handle all incoming patient correspondence professionally and promptly.
• Coordinate pre-certification for CT scan procedures, securing necessary authorizations.
• Skilled in submitting electronic and paper claims with accuracy.
• Post patient payments, insurance reimbursements, and account adjustments accurately.
• Perform daily financial close, ensuring balanced charge and payment batches.
• Monitor Accounts Receivable (A/R) and aging reports to minimize outstanding balances.

• Processed and submitted insurance claims, ensuring regulatory compliance and timely reimbursement.
• Prepared and reviewed patient billing statements; verified accuracy of diagnostic and procedural coding.
• Delivered accurate and timely charge submissions to support revenue cycle efficiency.
• Served as liaison among patients, insurance providers, and the billing department to resolve claims issues.
• Audited billing and posting documents, identifying and correcting discrepancies to ensure accuracy.
• Posted payments and managed collections on a regular basis in alignment with financial protocols.
• Provided high-level customer service, effectively resolving patient billing inquiries and concerns.

Completed coursework towards Associate of Arts in Business Management