Jill Iwanicki
Brooklyn,NY
Summary
Dedicated hospitality associate with strong skills in effective communication and inventory management. Worked with guests and large teams in direct sales and customer relations positions for 15+ years. Committed to enhancing guest experiences and implementing strategies for operational efficiency.
Overview
4
4
years of professional experience
12
12
HCI and POS systems
7
7
Leadership and Management
Work History
Hospitality Associate
Insa
Brooklyn, NY
04.2022 - Current
- Collaborated with multiple departments to enhance guest experiences and address needs effectively.
- Engaged with guests to gather feedback on quality, promptly addressing concerns and fulfilling additional requests, ensuring guest satisfaction.
- Oversaw preparation, production and presentation according to quality standards.
- Performed daily inspections in order to identify any maintenance needs or deficiencies.
- Assessed and addressed customer needs, effectively prioritizing tasks during peak hours.
- Implemented strategies designed to increase efficiency and reduce operating costs within the department.
- Monitored inventory levels of supplies needed for operations on a regular basis.
- Provided leadership insight and task collaboration to other employees.
Education
User Experience Design - Human Computer Interaction & Design
University of Michigan
OnlineSkills
- Process optimization
- Time management
- Effective communication
- Problem solving
- Leadership skills
- Data analysis
- Guest relations
- Complaint resolution
- Inventory management
Timeline
Hospitality Associate
Insa
04.2022 - Current
User Experience Design - Human Computer Interaction & Design
University of Michigan