Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Kappine

Fayetteville,NC

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
06.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Manager

Salt Life
02.2019 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Personal Care Assistant

Privata Client
07.2015 - 11.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

Dietary Aide

Marion Manor
01.2011 - 01.2015
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

CNA

Training Solution
Philadelphia, PA
09-2011

High school diploma -

Cornerstone Christian Correspondence School
Philadelphia, PA
05-2005

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management

Certification

PCA (Personal care assistant)

Timeline

Delivery Driver

Amazon
06.2024 - Current

Manager

Salt Life
02.2019 - 06.2024

Personal Care Assistant

Privata Client
07.2015 - 11.2018

Dietary Aide

Marion Manor
01.2011 - 01.2015

CNA

Training Solution

High school diploma -

Cornerstone Christian Correspondence School

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