Jill Kestner
Ames
Summary
Detail-oriented professional with a strong background in team collaboration and customer service. Experienced in event planning and conflict resolution, delivering exceptional experiences, and maintaining strong relationships.
Overview
3
3
years of professional experience
Work History
President, Bus Core
Pay it Forward
Ames
08.2024 - Current
- Organized and facilitated club meetings focused on leadership development.
- Worked on a team to plan all the details of a spring break bus trip for 40 students.
- Led a wide range of activities for participants.
- Kept in close contact with donors and non-profit organizations leading up to, and during, the trip.
Bartender, Server
Cornbred BBQ
Ames
05.2024 - Current
- Collaborated with kitchen staff to ensure the timely delivery of food orders.
- Effectively multitasked within fast-paced environment.
- Trained new bartenders and servers on standard practices and menu items to improve efficiency and accuracy.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and repeat business.
- Engaged with customers to build rapport and enhance overall dining experience.
Barista
Cafe Diem
Ames
12.2023 - 03.2025
- Processed cash and credit transactions accurately, enhancing customer satisfaction through efficient service.
- Executed daily cleaning schedules, preserving a sanitary environment for food and beverage preparation.
- Collaborated with team members to streamline workflow during peak hours, increasing service efficiency.
Retail Associate
Iowa State University Creamery
Ames
05.2023 - 08.2023
- Engaged with customers to provide information about frozen dairy products and address inquiries about allergens and flavors.
- Hosted tours of the creamery facilities, educating guests on the history, production, and retail practices of the operation.
- Held the record for the highest sales of hotdog-flavored ice cream scoops in a single day.
Education
Some College (No Degree) - Secondary History Education
Illinois State University
Normal, Illinois, ILSome College (No Degree) - Culinary Food Science
Iowa State University
Ames, IASkills
- Leadership development
- Team collaboration
- Project management
- Event planning
- Conflict resolution
- Attention to detail
Timeline
President, Bus Core
Pay it Forward
08.2024 - Current
Bartender, Server
Cornbred BBQ
05.2024 - Current
Barista
Cafe Diem
12.2023 - 03.2025
Retail Associate
Iowa State University Creamery
05.2023 - 08.2023
Some College (No Degree) - Secondary History Education
Illinois State University
Some College (No Degree) - Culinary Food Science
Iowa State University