Jill Lacy
Virginia Beach,United States
Summary
Versatile and results-driven professional with a unique blend of restaurant management, military, and logistics experience. Proven leadership skills honed through military service and further developed in managing high-performing teams in dynamic restaurant environments. Expertise in logistics coordination, inventory management, and operations optimization, with a strong track record of ensuring efficiency and meeting organizational goals. Adept at adapting to fast-paced settings, solving complex problems, and fostering collaboration to achieve exceptional outcomes. Committed to delivering excellence in every role with a focus on operational success and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Logistics Coordinator
Astro Entertainment
Virginia Beach, United States
05.2024 - Current
- Logistics Manager with expertise in event planning and logistics coordination.
- Proven ability to manage end-to-end logistics for events, including transportation, inventory, vendor coordination, and on-site execution.
- Skilled at optimizing workflows, ensuring timely delivery of materials, and managing teams to execute flawless events.
- Adept at balancing budgets, troubleshooting logistical challenges, and delivering exceptional client satisfaction.
- Logistics Manager with expertise in event planning and logistics coordination. Proven ability to manage end-to-end logistics for events, including transportation, inventory, vendor coordination, and on-site execution. Skilled at optimizing workflows, ensuring timely delivery of materials, and managing teams to execute flawless events. Adept at balancing budgets, troubleshooting logistical challenges, and delivering exceptional client satisfaction.
Warehouse Employee
Astro Entertainment
Virginia Beach, United States
10.2022 - 04.2024
- Coordinated transportation logistics for events, ensuring timely arrivals and departures.
- Vendor & Supplier Relations
- Budget Management & Cost Control
- Inventory & Equipment Handling
- On-Site Event Operations
- Scheduling & Timeline Planning
- Regulatory Compliance (OSHA, DOT)
- Problem-Solving & Decision-Making
- Leadership & Team Development
- Oversee all logistical operations for events ranging from small corporate gatherings to large-scale conferences and festivals.
- Develop detailed logistics plans, including transportation schedules, equipment delivery, and venue layouts.
- Coordinate with vendors and suppliers to ensure timely delivery of event materials and services.
- Manage and maintain event inventory, ensuring all equipment is accounted for and in working order.
- Lead to warehouse staff to ensure efficient set-up, operation, and tear-down of events.
- Address and resolve logistical challenges during events, maintaining smooth operations and client satisfaction.
- Achieved zero-incident workplace by adhering to OSHA guidelines.
- Skilled in equipment handling, inventory accuracy, and safety protocols.
- Solve logistical challenges under pressure, ensuring timely event setups.
- Contributed to client satisfaction through efficient team collaboration.
- Streamlined warehouse operations, boosting efficiency and reducing errors.
- Implemented innovative inventory tracking system, resulting in improved stock management.
- Fostered strong teamwork, coordinating with colleagues to optimise storage layouts.
- Contributed to a more cohesive work environment and increased productivity.
- Exceeded performance targets consistently, handling high-volume periods effectively.
- Received recognition for exceptional work ethic and reliability.
- Fostered cross-functional teamwork, coordinating seamlessly with event planners to ensure flawless setups.
- Contributed to elevated client satisfaction through proactive communication.
Assistant Manager
Ocean Storage
Virginia Beach, United States
05.2018 - 09.2019
- Managed data entry and bookkeeping, enhancing accuracy and efficiency in financial records.
- Provided customer service, resolving inquiries and improving client satisfaction.
- Supported sales initiatives, contributing to revenue growth through effective communication.
- Streamlined processes, achieving measurable improvements in operational efficiency.
General Manager
Wingstop
Duluth, United States
04.2017 - 12.2017
- Directed hourly staff, enforcing operational policies and procedures. Guaranteed high-quality food preparation and delivery, adhering to industry standards and regulations.
- Fostered excellent customer service culture. Coordinated with team to maintain quality control, sanitation, health, and safety standards across all restaurant operations.
- Devised and implemented efficiency improvements in daily operations. Introduced novel approaches to staff management, enhancing overall team performance.
- Analyzed operational data to optimize resource allocation. Utilized insights to refine processes, resulting in improved restaurant performance and customer satisfaction.
- Spearheaded restaurant operations, maintaining food cost under 1% and labor under 22%. Implemented strategic plans, ensuring optimal daily execution.
FOH/BOH Manager
Wild Wing Cafe
Suwanee, United States
03.2015 - 04.2017
- Trained staff on safety and sanitation, reducing incidents and improving efficiency.
- Conducted recruitment and training, boosting team performance and morale. Mar 2015 - Apr 2017 Suwanee, GA.
- Optimized scheduling and inventory, achieving measurable operational improvements.
- Orchestrated daily restaurant and bar operations, ensuring adherence to policies and outstanding service. Controlled costs, managed inventory, and led team training initiatives.
- Streamlined scheduling processes for servers, kitchen staff, and hosts. Implemented effective food ordering system, minimizing waste and optimizing inventory management.
- Fostered a cohesive team environment through regular pre-shift meetings, communicating crucial updates and motivating staff to deliver exceptional customer experiences.
- Mentored and coached team members, cultivating a culture of continuous improvement. Provided guidance to both front-of-house and back-of-house staff, ensuring seamless operations.
Amphicar Captain
The Boat House
Orlando, United States
02.2014 - 03.2015
- Pioneered new navigation techniques for Amphicars, seamlessly blending land and water travel.
- Developed creative solutions for unique operational challenges.
- Optimized vessel maintenance schedules, significantly reducing downtime and operational costs.
- Streamlined loading processes, improving turnaround times.
- Fostered strong partnerships with Downtown Disney, aligning operations with Disney's exacting standards.
- Cultivated a cohesive team environment among crew members.
- Transformed customer engagement strategies, boosting Amphicar ride sales.
- Pioneered innovative safety measures, setting new benchmarks in amphibious vehicle operations.
Server
Wild Wing Cafe
Suwanee, United States
04.2012 - 01.2014
- Server in charge of supplying quality customer experience by ensuring that each customer felt as they were the only customer in the restaurant.
- Also worked as Host, Expeditor, and Event Catering.
Bartender/Server
Taco Mac Sports Grill
10.2010 - 04.2012
- Performed multiple and progressive duties as requested.
- Also worked as Bartender, Host, Expo Leader, and Food Runner.
- Managed data entry and bookkeeping, enhancing accuracy and efficiency in financial records.
- Provided customer service, resolving inquiries and improving client satisfaction.
- Supported sales initiatives, contributing to revenue growth through effective communication.
- Streamlined processes, achieving measurable improvements in operational efficiency.
- Directed hourly staff, enforcing operational policies and procedures.
- Guaranteed high-quality food preparation and delivery, adhering to industry standards and regulations.
- Fostered excellent customer service culture.
- Coordinated with team to maintain quality control, sanitation, health, and safety standards across all restaurant operations.
- Devised and implemented efficiency improvements in daily operations.
- Introduced novel approaches to staff management, enhancing overall team performance.
- Analyzed operational data to optimize resource allocation.
- Utilized insights to refine processes, resulting in improved restaurant performance and customer satisfaction.
Aviation Maintenance Administration Supervisor
United States Navy
Virginia Beach, United States
06.2005 - 08.2010
- 3rd Class Petty Officer (Non-Commissioned Officer) shift supervisor.
- Maintained logs and maintenance records for war time aircraft.
- Responsible for system analysis and database maintenance.
- Led team of sailors in maintaining critical aircraft logs and records, ensuring operational readiness of wartime fleet.
- Implemented efficient system analysis protocols.
- Streamlined database maintenance processes, significantly reducing data entry errors and improving overall efficiency of aviation maintenance administration.
- Fostered teamwork among shift personnel, enhancing productivity and morale.
- Mentored junior sailors in record-keeping best practices and database management.
- Pioneered new approaches to log maintenance, leveraging Microsoft Office proficiency to create user-friendly templates and automate routine tasks.
- Meticulously oversaw maintenance records, ensuring compliance with Navy regulations and facilitating seamless audits.
- Implemented quality control measures.
Education
EMERGENCY MEDICAL TECHNICIAN -
Valencia College
12-2014
AS CERTIFICATE - PRE-NURSING
Gwinnett Technical College
01-2012
Logs and Records School -
01-2007
High School -
Collins Hill High School
12-2005
Skills
- Customer Relationship Management
- Customer Service
- Database
- Receptionist
- Retail Sales
- Management
- Labor Cost Analysis
- POS
- Profit & Loss
- Bartending
- Restaurant Management
- Pricing
- Systems Analysis
- Catering
- Microsoft Office
- Leadership
- Quality Control
- Productivity Improvement
- Staffing
- Goal Setting
- Time Management
- Communication
- Trend Analysis
- Logistics
Languages
English, Native
Military Service
United States Navy, United States, E-4 Third Class Petty Officer, 06/01/05, 08/31/10, Navy and Marine Corp Achievement Medal, Good Conduct Award, Navy Battle Effectiveness Award, Global War on Terrorism Service Medal, Global War on Terrorism Expeditionary Medal, National Defense Service Medal, Sea Service Deployment Medal, 3rd Class Petty Officer (Non-Commissioned Officer) shift supervisor, Maintained logs and maintenance records for wartime aircraft, Responsible for system analysis and database maintenance
Timeline
Logistics Coordinator
Astro Entertainment
05.2024 - Current
Warehouse Employee
Astro Entertainment
10.2022 - 04.2024
Assistant Manager
Ocean Storage
05.2018 - 09.2019
General Manager
Wingstop
04.2017 - 12.2017
FOH/BOH Manager
Wild Wing Cafe
03.2015 - 04.2017
Amphicar Captain
The Boat House
02.2014 - 03.2015
Server
Wild Wing Cafe
04.2012 - 01.2014
Bartender/Server
Taco Mac Sports Grill
10.2010 - 04.2012
Aviation Maintenance Administration Supervisor
United States Navy
06.2005 - 08.2010
EMERGENCY MEDICAL TECHNICIAN -
Valencia College
AS CERTIFICATE - PRE-NURSING
Gwinnett Technical College
Logs and Records School -
High School -
Collins Hill High School