Hi, I’m
Jill Lange
Canby,OR
Summary
Proven leader in the hospitality sector, excelling in staff management and expert mixology, significantly enhancing customer satisfaction at The Carver Hangar. Demonstrated ability to exceed sales goals through effective suggestive selling and maintaining high cleanliness standards. Skilled in inventory control and staff training, ensuring operational excellence and profitability.
Overview
13
years of professional experience
Work History
The Carver Hangar
Lead Bartender
01.2011 - Current
Job overview
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Basics Market
Juice & Smoothie Mangaer
04.2022 - 08.2022
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Heald College, Portland, OR
Associate of Science
08.2013
J.J. Kelly High School, Wise, VA
High School Diploma
06.2005
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Expert Mixology
- Food Service
- Cleanliness standards
- Supply Ordering
- Food handling certification
- Outgoing Personality
Timeline
Juice & Smoothie Mangaer
Basics Market
04.2022 - 08.2022
Lead Bartender
The Carver Hangar
01.2011 - Current
Heald College
Associate of Science
J.J. Kelly High School
High School Diploma
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