Jill May
Greenville,SC
Summary
Experienced Technical Writer with a strong background in creating user-centric documentation, manuals, and video guides. Adept at cross-departmental communication and workflow coordination. Proven ability to organize and convey complex information effectively.
Overview
15
15
years of professional experience
Work History
Technical Writer
Syn-Mar Associates
04.2018 - Current
- Facilitated the company's largest database and software transition by collaborating with third-party developers to customize software to meet the companies needs.
- Proactively identified and addressed potential issues during the transition, working closely with developers to prevent bugs and ensure a smooth process.
- Led the creation of a new suite of training materials, including written manuals and video guides, enhancing user understanding and system proficiency.
Workflow Manager
Syn-Mar Associates
09.2016 - 04.2018
- Coordinated a high volume of jobs and ensured precise communication at every stage.
- Aligned scheduling with financial goals, optimizing for maximum profitability.
- Maintained client, management, and each individual department's satisfaction, skillfully managing relationships.
- Analyzed and optimized processes, significantly improving workflow efficiency.
- Oversaw the integrity of the company's central database for streamlined operations.
Research Assistant
Syn-Mar Associates
01.2010 - 09.2016
- Created property profiles, edited appraisal reports, and conducted inspections.
- Maintained property databases and gathered data for analysis.
- Provided outstanding customer service to internal and external stakeholders.
Personal Assistant
POS Technical Services
07.2009 - 12.2009
- Handled client invoicing and billing processes.
- Implemented efficient data input and refinement in accounting databases.
- Improved company-wide filing procedures and record databases.
Education
Advanced Certificate In Technical Writing - Technical Writing
Clemson University
Clemson, SC01.2024
Skills
- System Improvement Specialist
- Collaborator
- Relationship Builder
- Proactive Self-Starter
- Instructional Designer
- Database Manager
- Documentation Manager
Timeline
Technical Writer
Syn-Mar Associates
04.2018 - Current
Workflow Manager
Syn-Mar Associates
09.2016 - 04.2018
Research Assistant
Syn-Mar Associates
01.2010 - 09.2016
Personal Assistant
POS Technical Services
07.2009 - 12.2009
Advanced Certificate In Technical Writing - Technical Writing
Clemson University