Jill McLaughlin
Waxhaw,NC
Summary
Motivated Guest Service Representative with proven problem solving and customer relations skills. Clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
35
35
years of professional experience
Work History
Retaurant Server
Ilios Noche
Charlotte, NC
09.2022 - Current
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Restaurant Server
Waldhorn
Pineville, NC
11.2021 - 09.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Client Service Associate
Morgan Stanley, Wealth Management
Charlotte, NC
02.2012 - 08.2020
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Supported clients by handling service requests, answering questions and acting as consistent resource.
Registered Sales Associate
UBS Financial Services
Uniondale, NY
01.1997 - 06.2008
- Successfully passed series 7 exam and promoted to Registered Associate with additional responsibilities in employee training and coordinating schedules.
- Provided daily client service by greeting and servicing our clients needs, performing trades and maintaining accurate up to date files.
Associate Restaurant Manager
Beachtree Cafe
Smithtown, NY
06.1993 - 01.1997
- Responsibilities included supervision of over 30 employees and running of daily operations, closing out daily receipts, computerizing schedules, floor management and guest relations.
- Responsible for catering sales, setting up contracts for party and business functions, organizing menus, arranging for special requests and executing them to the client's satisfaction.
- In charge of training programs for new employees and maintaining quality standards.
Assistant Restaurant Manager
Pizza Hut
Smithtown, NY
02.1991 - 06.1993
- Responsibilities included personnel management, daily operations, scheduling, payroll and inventory control.
Banquet Supervisor
Marriott Wind Watch Hotel
Hauppauge, NY
09.1989 - 02.1991
- Responsibilities included setting up arrangements for all banquet and business functions.
- Supervision of servers and back aisle attendants.
Education
Bachelor of Arts - Hotel And Restaurant Management
New York Institute of Technology
Old Westbury, NY01.1989
Public Speaking And Human Resources Course
Dale Carnegie Institute
Westbury, NY06.1990
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Timeline
Retaurant Server
Ilios Noche
09.2022 - Current
Restaurant Server
Waldhorn
11.2021 - 09.2022
Client Service Associate
Morgan Stanley, Wealth Management
02.2012 - 08.2020
Registered Sales Associate
UBS Financial Services
01.1997 - 06.2008
Associate Restaurant Manager
Beachtree Cafe
06.1993 - 01.1997
Assistant Restaurant Manager
Pizza Hut
02.1991 - 06.1993
Banquet Supervisor
Marriott Wind Watch Hotel
09.1989 - 02.1991
Bachelor of Arts - Hotel And Restaurant Management
New York Institute of Technology
Public Speaking And Human Resources Course
Dale Carnegie Institute
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