Summary
Overview
Work History
Education
Skills
Timeline
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Jill Mullen

Ravenna,OHIO

Summary

Dynamic individual with hands-on experience in employee organization and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience

Work History

Medical Courier

Lab Logistics
03.2023 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.

Home Health Aide

Northeast Professional Home Care
11.2023 - 11.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Operations Supervisor

Priority Dispatch
01.2014 - 02.2023
  • Managed weekly staff scheduling. And payroll.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.

Education

GED -

Akron Board of Education
Akron, OH
2006

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Recruitment and hiring
  • Training and mentoring
  • Decision-making capabilities
  • Scheduling proficiency
  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Discretion and Confidentiality

Timeline

Home Health Aide

Northeast Professional Home Care
11.2023 - 11.2024

Medical Courier

Lab Logistics
03.2023 - Current

Operations Supervisor

Priority Dispatch
01.2014 - 02.2023

GED -

Akron Board of Education

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Jill Mullen