Jill Mussulman
Cape Coral,FL
Summary
Dedicated, compassionate and team oriented Registered Nurse with 23 years of nursing experience. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Efficiently coordinate with healthcare professionals to advance patient care. Consistently develops relationships with patients and family, empathetic communication, respectful attitude and excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Nurse Care Manager
Department of Veterans Affairs
08.2016 - Current
- Partner with patients and multidisciplinary teams for 8 years to ensure personalized health care plans are developed to improve outcomes
- Promote patient driven care and trust by offering multiple options to access healthcare team (face to face, video, telephone appointments and communication through health applications)
- Review outside records and address needs to ensure continuity of care
- Provide Battlefield Acupuncture for pain management alternative
- Participate in daily huddles with multidisciplinary teams to increase communication across multiple disciplines within outpatient clinic
- Collaborate with providers to provide quality care and follow-up.
- Evaluate patient progress regularly, adjusting care plans as needed to ensure continued improvement.
- Deliver high level of quality care to diverse populations while overseeing patient care and triaging based on acuity and appropriate department admission.
Registered Nurse Charge Nurse
Department of Veterans Affairs
05.2013 - 08.2016
- Maximized team performance by monitoring nursing care, including patient assessment processes and treatment implementations
- Assessed patients' treatment progress and communicated my findings to the on-call physician to maintain or adjust prescribed care
- Interacted with patients and loved ones in a professional manner, kept them informed, and advocated for their care plans
- Calmly and effectively prioritized urgent and non-urgent patient needs
- Collaborated with a multidisciplinary team to implement effective treatment plans for a variety of acute and chronic illnesses.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Registered Nurse Staff Nurse
Life Care Center of Plainwell
02.2010 - 05.2013
- Oversaw all aspects of patient care, from admission to discharge or transfer to other units, by conducting assessments, administering medications, initiating nursing and emergency interventions
- Medication and IV administration, catheter insertion, wound care and airway management were among interventions I implemented. Educated family members and caregivers how to properly care for patients.
- Provided support for patients and families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Organized and managed care of patients undergoing various therapies and procedures.
- Received Nurse Of The Year award 2010
Registered Nurse Dialysis Nurse
Fresenius Medical Care
03.2007 - 02.2010
- Provided hemodialysis treatments and medication administration for patients with acute or chronic kidney failure
- Assessed vital signs and symptoms to better understand and treat conditions
- Provided education to patients and caregivers to manage and optimize health conditions
- Administered medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Registered Nurse Rehabilitation Nurse
Health Partners Kalamazoo
08.2002 - 03.2007
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Registered Nurse Medical-Surgical Staff Nurse
Borgess Medical Center
08.2001 - 08.2002
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Organized and managed care of patients undergoing various therapies and procedures.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Education
Bachelor of Science - Nursing
Western Michigan University
01.2017
Associate of Science - Nursing
Kellogg Community College
01.2001
Skills
- Care Management
- HIPAA Compliance Health Education
- Patient Care Coordination
- Certified in Battlefield Acupuncture
- Patient Evaluation and Care
- Patient Triage Using Critical Thinking Skills
- Medication Administration
- Self Directed in Professional and Staff Development Activities
- Health screening
Certification
- Certified in Battle Field Acupuncture 2022
- Participate in Root Cause Analysis and committees to promote team work, improve communication and improve patient outcome.
Timeline
Registered Nurse Care Manager
Department of Veterans Affairs
08.2016 - Current
Registered Nurse Charge Nurse
Department of Veterans Affairs
05.2013 - 08.2016
Registered Nurse Staff Nurse
Life Care Center of Plainwell
02.2010 - 05.2013
Registered Nurse Dialysis Nurse
Fresenius Medical Care
03.2007 - 02.2010
Registered Nurse Rehabilitation Nurse
Health Partners Kalamazoo
08.2002 - 03.2007
Registered Nurse Medical-Surgical Staff Nurse
Borgess Medical Center
08.2001 - 08.2002
Bachelor of Science - Nursing
Western Michigan University
Associate of Science - Nursing
Kellogg Community College