Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Presentations Abstracts Publications
Personal Email
Licensure Certification
Awards
Certification
References
Timeline
Generic

Jill Nykanen

Orlando,FL

Summary

Results-driven CQO executive with a proven track record of optimizing operations and outcomes, driving growth, and enhancing efficiency, seeking a COO position to leverage strategic leadership and operational expertise for organizational success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant VP, OH & Chief Quality Officer, APH

Orlando Health Arnold Palmer Hospital for Children
Orlando, FL
08.2022 - Current
  • Developed and implemented strategic plans to increase efficiency of operations.
  • Collaborated with executive management team to develop organizational goals and objectives.
  • Conducted performance reviews of direct reports to ensure effective execution of tasks.
  • Coordinated cross-functional teams in the implementation of projects from concept to completion.

Corporate Director, Quality

Orlando Health Arnold Palmer Hospital for Children
Orlando, FL
01.2021 - 08.2022
  • Developed and implemented corporate strategies for long-term growth.
  • Analyzed market trends and data to identify areas of opportunity and risk.
  • Created performance metrics to measure progress towards strategic goals.
  • Implemented process improvements throughout organization.

Clinical Quality Specialist II

Orlando Health Arnold Palmer Hospital for Children
Orlando, FL
01.2012 - 01.2021
  • Reviewed clinical data to ensure compliance with regulatory standards and organizational policies.
  • Drafted reports and documents for internal and external stakeholders on quality of care, patient safety, outcomes, and performance improvement initiatives.
  • Monitored performance metrics to identify areas for improvement in patient care delivery processes.
  • Collaborated with healthcare providers to develop strategies for improving the quality of services provided.

Corporate Director, Clinical Research

Orlando Health
Orlando, FL
10.2009 - 01.2012
  • Cultivated relationships with key stakeholders, including customers, vendors, and partners.
  • Monitored employee performance against established objectives.
  • Developed effective training programs for employees at all levels.

Nursing Operations Manager/Research Coordinator

Pediatric Cardiac Cath Lab
Orlando, FL
05.2007 - 09.2009
  • Developed and implemented nursing policies, procedures, and standards of care.
  • Organized workflow to ensure efficient patient care delivery.
  • Established systems for evaluating quality of care provided by nursing staff.
  • Created budgets for staffing, equipment, and supplies.

Supervisor/Research Coordinator

Pediatric Cardiac Cath Lab
Orlando, FL
06.2003 - 05.2007
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Staff Nurse

Pediatric Cardiac Cath Lab
Orlando, FL
12.2002 - 06.2003
  • Assisted surgeons in the operating room by providing sterile instruments and supplies.
  • Maintained a clean and safe environment for patients, staff, and visitors.
  • Assessed patient condition and monitored vital signs.
  • Administered medications, treatments and injections according to established protocols.
  • Initiated intravenous lines and blood transfusions as necessary.
  • Assisted surgeons during operative procedures.

Staff Nurse

Pediatric Intensive Care Unit/Arnold Palmer Hospital for Women and Children
Orlando, FL
06.2002 - 12.2002

Staff Nurse

Pediatric Cardiovascular Operating Room/APHWC
Orlando, FL
01.2000 - 06.2002

Staff Nurse/Charge Nurse

Pediatric Cardiovascular Intensive Care Unit/APHWC
Orlando, FL

Staff Nurse/Critical Care Nurse/Flight Nurse/Charge Nurse

Labor and Delivery/APHWC
Orlando, FL

Staff Nurse

Labor and Delivery/Long Beach Community Hospital
Long Beach, CA

Education

Post Graduate Certificate - Health Information Technology

The Florida State University
Tallahassee, FL
12-2023

MSN -

University of Phoenix
01.2006

BSN -

The Florida State University
01.1994

Skills

  • Hiring and coaching
  • Risk Management
  • Project Management
  • Cross-functional team leadership

Affiliations

Florida Association of Healthcare Quality- Board Member

Children's Safety Village-Board Member

Accomplishments

  • Children’s Surgery Program Manager National Advisory Group
  • Children’s Hospital Association-Improving Pediatric Sepsis Outcomes Research Advisory Group, Leadership Group and National Expert Advisory Committee

Presentations Abstracts Publications

  • Use of the SAFEGUARD Pressure Assisted Dressing for Infants and Children Following Cardiac Catheterization, J. Dykstra, RN, K. Laird, RN, Children’s Hospital of Philadelphia 10th annual update on Pediatric and Congenital Cardiovascular Disease, Scottsdale, Arizona, February 2006
  • Use of the SAFEGUARD Pressure Assisted Dressing for Infants and Children Following Cardiac Catheterization, J. Dykstra, RN, K. Laird, RN, Cath Lab Digest, November 2006
  • From Page to Practice: Mending Broken Little Hearts, Association for Healthcare Documentation Integrity National Conference, Orlando, Florida, August 2008
  • Palliating Palliative Surgery: Clinical Results of Stents Implanted To Obstructed Systemic To Pulmonary Shunts as a Long Term Strategy for Complex Congenital Heart Disease, J. Dykstra, E. Zahn, D. Khan, W. DeCampli, R. Hannan, R. Burke, D. Nykanen, Society for Cardiac Angiography and Intervention Annual Conference, Las Vegas, Nevada, May 6-9, 2009
  • Clinical Utility of Stents to Palliate Systemic to Pulmonary Shunts as an Interim Interventional Strategy: An Alternative to Surgical Shunt Revision for Critically Ill Patients, J. Dykstra, E. Zahn, D. Khan, W. DeCampli, R. Hannan, R. Burke, D. Nykanen, Society for Cardiac Angiography and Intervention Annual Conference, Las Vegas, Nevada, May 6-9, 2009
  • How to Balance Research, Clinical Nursing and Administration, Children’s Hospital of Philadelphia 13th annual update on Pediatric and Congenital Cardiovascular Disease, Orlando, Florida, February 10-13, 2010
  • Our Journey to SSI Reduction: What Matters Most, FHA HRET HEN Quality and Patient Safety Summit, Orlando, Florida, November 4-5, 2014
  • HEN 2.0 SSI WEBINARAHA/HRET HEN 2.0 SSI REDUCTION: GOING DEEPER INTO THE IMPROVEMENT PROCESS CASE STUDY: HOSPITAL STORY, Connie Popper and Jill Dykstra-Nykanen, July 21, 2016
  • Practical application of Quality Improvement projects: How to make it work, Jill Dykstra-Nykanen, MSN, RN, CPHQ, Latin American Society of Interventional Cardiology, 2017, Argentina
  • Early Recovery after Abdominal Surgery Protocol Improves Both Patient Quality and Resource Utilization, Michael L. Cheatham, MD, FACS, Connie Popper, MSN, RN, Holly K. Taggart, RN, BSN, CIC, Jill Dykstra-Nykanen, RN, MSN, Donald Plumley, MD, FACS, Jeffrey R. Smith, MD FACS, Patricia D. Boyette, MSHS, BSN, NE-BC, Journal of the American College of Surgeons, 2018-10-01, 227, 4, e131-e131
  • Leveraging ACS Children’s Surgical Verification Standards to Improve Pediatric Neurosurgical Outcomes, Kirkland, A. RN, MSN, CPN, CNOR, Dykstra-Nykanen, J. RN, MSN, CPHQ, ACS Quality and Safety Conference, Orlando, 2018
  • The Impact of Sepsis Screening for Pediatric Patients During Inter-Facility Transport, Lauren Pomerantz, Cindy Kling, Jill Dykstra-Nykanen, Lawrence Spack MD, AAP National Conference and Exhibition, New Orleans, LA, October 25-29, 2019

Personal Email

jdrn94@gmail.com

Licensure Certification

  • Registered Nurse, Florida, 2983502, 04/30/2025
  • CPHQ Certification, 12/31/2025

Awards

Nominee- Clinical Nurse Excellence Award-2003

Certification

Certified Professional Healthcare Quality

References

References available upon request.

Timeline

Assistant VP, OH & Chief Quality Officer, APH

Orlando Health Arnold Palmer Hospital for Children
08.2022 - Current

Corporate Director, Quality

Orlando Health Arnold Palmer Hospital for Children
01.2021 - 08.2022

Clinical Quality Specialist II

Orlando Health Arnold Palmer Hospital for Children
01.2012 - 01.2021

Corporate Director, Clinical Research

Orlando Health
10.2009 - 01.2012

Nursing Operations Manager/Research Coordinator

Pediatric Cardiac Cath Lab
05.2007 - 09.2009

Supervisor/Research Coordinator

Pediatric Cardiac Cath Lab
06.2003 - 05.2007

Staff Nurse

Pediatric Cardiac Cath Lab
12.2002 - 06.2003

Staff Nurse

Pediatric Intensive Care Unit/Arnold Palmer Hospital for Women and Children
06.2002 - 12.2002

Staff Nurse

Pediatric Cardiovascular Operating Room/APHWC
01.2000 - 06.2002

Staff Nurse/Charge Nurse

Pediatric Cardiovascular Intensive Care Unit/APHWC

Staff Nurse/Critical Care Nurse/Flight Nurse/Charge Nurse

Labor and Delivery/APHWC

Staff Nurse

Labor and Delivery/Long Beach Community Hospital

Post Graduate Certificate - Health Information Technology

The Florida State University

MSN -

University of Phoenix

BSN -

The Florida State University

Certified Professional Healthcare Quality

Jill Nykanen