Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Interests
Hobbies
Timeline
Hi, I’m

Robert W. Jackson II

COO/CTO
Killeen,TX
Robert W. Jackson II

Summary

Performance-driven and inventive C-Suite Executive with many years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

16
years of professional experience
7
years of post-secondary education
2
Certifications

Work History

Project Management Institute, PMI
Austin, TX

VP of Operations (Chief Operating Officer / Chief Technology Officer)
08.2021 - Current

Job overview

  • Perform extensive research to source, secure, and lead implementation of new technology and technical applications
  • Coordinated with management teams to source, onboard, and train technical professionals to support daily operations, special projects, and advance initiatives
  • Greatly improved operational efficiency, by 75-85% through development and implementation of processes to promote cross-functional collaboration, and enhanced communication between all offices and external stakeholders
  • Increased company growth through collaboration with sales and marketing departments.
  • Established performance goals for department and provided methods for reaching milestones.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Clarified roles, responsibilities and expectations of staff.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.

Janalex Technologies / The Janalex Group, LLC
Killeen, TX

Chief Operating Officer
09.2014 - 07.2021

Job overview

  • Developed and implemented recommendations for service improvement.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Oversee design, development, and integration of third-party products and services including establishing and maintaining effective infrastructure support.
  • Drive creation of complex technical solutions that align with clients’ needs and expectations, and build essential post-release support models to ensure client adoption and overall satisfaction.
  • Significantly reduced customer workload capacity by 15-20% by integrating necessary modifications and testing software to ensure delivery of quality products and services.
  • Secured ~50% decrease in customer helpdesk tickets by revamping training materials and help documentation, to provide clients’ with necessary information to troubleshoot nominal issues.
  • Increased operational efficiency by 15% and customer satisfaction scores by 25% by prioritizing crucial modifications, restructuring, and redesigning existing software solutions to address changing requirements.
  • Realized 233% increase in monthly sales revenue by developing and executing strategic plans and research to identify new market opportunities which introduced new, more robust pricing models while implementing changes to streamline business processes and increase productivity.
  • Developed quarterly business plans to evaluate cost projections.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Managed crisis response to minimize potential negative impacts on company.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

AdPlotter, LLC / JB internet Holdings
San Antonio, TX

Chief Technology Officer
08.2010 - 07.2014

Job overview

  • Managed development and execution of technical strategies including aligning technology plans with organizational goals and objectives.
  • Laid out complete business continuity plan to maintain up to 95-100% data protection in event of natural disaster or long-term outage.
  • Performed extensive research to source, secure, and lead implementation of new technology and technical applications.
  • Managed company-level architecture, platform and data configuration processes and implementation protocols.
  • Coordinated with management team to source, onboard, and train technical professionals to support daily operations, special projects, and advancement initiatives.
  • Improved operational efficiency by ~ 35-45% through collaboration, development, and implementation of processes to promote cross-functional intra-company, collaboration, and communication between department leads to provide mutually beneficial outcomes.
  • Owned and managed all aspects of operations including establishing operating budgets, forecasts, and proposed project initiatives.
  • Developed and implemented long-term strategic technological blueprint.
  • Regularly consulted to gain consensus on project engagements to ensure alignment with growth strategies.
  • Maintained thorough understanding of all key and current technologies, platforms and trends.

Education

Texas A&M University - Central Texas
Killeen, TX

Masters of Science from Management and Leadership
08.2018 - 08.2019

University Overview

TEXAS A&M UNIVERSITY
Killeen, TX

Masters of Business Administration from Human Resource Management
08.2017 - 08.2019

University Overview

Texas A&M University - Central Texas
Killeen, TX

Masters of Science from Information Systems
08.2015 - 12.2017

University Overview

  • Distinguished Graduate

Texas A&M University - Central Texas
Killeen, TX

Bachelor of Science from Computer Information Systems
05.2014 - 12.2015

University Overview

Magna cum Laude

Skills

    Risk Management

Project Management

Policy and procedure development

Client Relationship Management

Diversity, Equity, & Inclusion Policies

Continuous Improvement / Development

Strategic Growth Strategies

Relationship building and retention

Cloud Technology

Service Oriented Architectures (SOA)

Data Structures

Key Performance Indicators (KPIs)

Search Engine Optimization (SEO)

Financial Management Software

Microsoft Office Suite

Presentations

Recruiting and Hiring

Relationship building and retention

Effective leadership

Coaching and mentoring

Budget development and forecasting

Business Development

Recruitment

Staff training/development

Delegation

Product development

Performance metrics analysis

Strategic Planning / Analysis

Product Delivery

Enterprise Systems Planning

Process Optimization

Microsoft Project

Cross-Functional Team Management

IT Strategy & Operations

Software Development / SDLC

Web Development

Cloud Technology

Mobile Development

Application Development / Support

Certification

Disciplined Agile Scrum Master (DASM)

Affiliations

Affiliations
  • January 2021 - Present Board Membership
  • Board of Directors of the PMI Austin Chapter Project Management Institute (PMI), Member | July 2020 – Present /
  • PMI Austin Chapter Member | July 2020 - Present
  • Nomination Committee for Director Positions (PMI) | March 2021 - Present

Interests

Artificial Intelligence (AI)

Robotics

Sustainability

Innovation and Infrastructure

Hobbies

Hobbies

  

Local and Deep Sea Fishing

  • Fishing locally or on the open seas is relaxing and exciting. Catching and cleaning my own food source is rewarding and gives me an inner comfort that is calming and peaceful. I always show thankfulness for the catch and never take more than I will use.

Timeline

Project Management Professional (PMP) - in progress

08-2023
VP of Operations (Chief Operating Officer / Chief Technology Officer)
Project Management Institute, PMI
08.2021 - Current

Disciplined Agile Scrum Master (DASM)

01-2021
Texas A&M University - Central Texas
Masters of Science from Management and Leadership
08.2018 - 08.2019
TEXAS A&M UNIVERSITY
Masters of Business Administration from Human Resource Management
08.2017 - 08.2019
Texas A&M University - Central Texas
Masters of Science from Information Systems
08.2015 - 12.2017
Chief Operating Officer
Janalex Technologies / The Janalex Group, LLC
09.2014 - 07.2021
Texas A&M University - Central Texas
Bachelor of Science from Computer Information Systems
05.2014 - 12.2015
Chief Technology Officer
AdPlotter, LLC / JB internet Holdings
08.2010 - 07.2014
Robert W. Jackson IICOO/CTO