Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jill Otis

Scituate,MA

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

26
26
years of professional experience

Work History

Branch Manager

Liberty Bay Credit Union
07.1998 - 09.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Office Manager

Driftway Auto Sales/Service
07.2010 - 10.2020
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Science - Accounting And Finance

Aquinas
Milton,Ma
05-1992

Skills

  • Clear communication skills
  • Strong team member
  • Reliable, timely
  • Problem solving skills
  • Excellent time management skills

Accomplishments

    Assisted customers with providing rides back and forth while their car was being serviced.

    Ambitious, reliable and strong communications skills.

    Picking up vehicles purchased at the auto auction.

    Detailing auction/customer vehicles.

Timeline

Office Manager

Driftway Auto Sales/Service
07.2010 - 10.2020

Branch Manager

Liberty Bay Credit Union
07.1998 - 09.2024

Associate of Science - Accounting And Finance

Aquinas

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