Jill Palmeri
Lindenhurst,NY
Summary
Proven Compliance Officer with a track record of fostering transparent operations at Njc Scrap Metal through effective regulatory knowledge and auditing processes. Excelled in enhancing compliance and risk management, achieving significant improvements in internal and external audit readiness. Demonstrated strong leadership and Microsoft Excel proficiency, contributing to a culture of continuous improvement and regulatory enforcement.
Overview
4
4
years of professional experience
Work History
Compliance Officer
Njc Scrap Metal
06.2023 - Current
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Intern
The Merola Tile Company
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Representative
The Merola Tile Company
10.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Surveillance Testing Student Assistant
SUNY Cortland
09.2021 - 05.2022
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
Education
Bachelor Of Science - Business Economics
SUNY College At Cortland
Cortland, NY05.2023
Skills
- Auditing processes
- Regulatory knowledge
- Document Review
- Compliance Monitoring
- Policy analysis
- Microsoft Excel
- Google Teams
- Risk Management
- Regulations enforcement
- Industry Awareness
Timeline
Compliance Officer
Njc Scrap Metal
06.2023 - Current
Intern
The Merola Tile Company
06.2022 - 08.2022
Surveillance Testing Student Assistant
SUNY Cortland
09.2021 - 05.2022
Customer Service Representative
The Merola Tile Company
10.2020 - 08.2021
Bachelor Of Science - Business Economics
SUNY College At Cortland
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