Jill Pitkat
Enfield,CT
Summary
Skilled in working under pressure and adapting to new situations and challenges. High-energy server/bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Mill on the River
South Windsor, CT
02.2020 - 02.2024
- Provided exceptional service to high volume of daily customers with exceptional upselling skills.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Figaro Resturant
Enfield , CT
09.2016 - 08.2021
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server/Bartender Shift Manager
Snap Billards &Bar
East Windsor , CT
03.2018 - 02.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Enforced health codes and safety regulations in compliance with state laws.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
Education
Associate of Science - Counseling
Manchester Community College
Manchester, CT05-2012
Skills
- High-volume dining
- Positive and professional
- Exceptional customer service
- Banquet Coordination
- POS operation
- Wine Pairings
- Sales expertise
- Suggestive Selling
References
References available upon request.
Timeline
Server/Bartender
Mill on the River
02.2020 - 02.2024
Server/Bartender Shift Manager
Snap Billards &Bar
03.2018 - 02.2020
Server
Figaro Resturant
09.2016 - 08.2021
Associate of Science - Counseling
Manchester Community College