Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

JILLIAN POND

San Diego,CA

Summary

Upbeat and loveable worker with outstanding customer service skills and work efficiently. Dedicated to ensuring everyone is happy and getting the services intended. In depth cleaner and organizer that always leaves somewhere better than it was found. skills in greeting and hosting customers, serving in a restaurant, product placement, making drinks, and bottle service duties. always promoting purchases and customer loyalty, while resolving issues in a kind and respectful manner. Extremely productive worker always looking for the next task at hand or to help out fellow co-workers in any way. A versatile and engaging employee that's a considerable addition to any team.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate Worker

Abercrombie & Fitch
09.2023 - Current
  • Maintained visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from onset of their shopping experience while making them feel welcome in the store environment.
  • Phone number: 619-298-8778

Barista/Restaurant Food Server

Zinque
08.2022 - 12.2022
  • Efficiently opened store, put out tables and chairs, maintained morning cleanliness
  • Made high-quality coffee and beverages
  • Greeted, seated and served customers ensuring satisfaction
  • Communicated efficiently with back of house for optimal service and productivity.
  • Phone number: 619-915-6172

Barista/Food Server

Zinque
06.2022 - 07.2022
  • Maintain good relations with customers
  • Greet, seat, and serve customers with efficiently
  • Make quality drinks in speedy time frame while also maintaining restaurant floor.
  • Serve food and take orders from customers
  • Work and communicate well with back of house

Barista

Dutch Bros
01.2020 - 01.2021
  • Work in high-pressure environment while also maintaining amazing customer service
  • Learned to expertly use espresso machine and efficiently prepare drinks for customers
  • Worked directly with customers while taking orders and handing out drinks
  • Learned to always use upmost kindness and respect with customers at all times
  • Maintained relationships with regular customers enhancing their experience with the company and keeping them coming back.

Education

No Degree - Marketing

San Diego State University
San Diego, CA
05.2025

SAGUARO HIGH SCHOOL
Scottsdale, Arizona
05.2021

Skills

  • Customer Engagement: One of my biggest and best qualities is my interactions with customers I treat all with the upmost respect and even take it a step further, always ensuring a nice conversation I have never faced a customer complaint
  • Store Maintenance: Im an extremely clean and well organized employee I will always leave somewhere better than I found it and use "idle time" at work to keep up with store appearances this makes the work day much more proficient and easy going
  • Stock Replenishment: I will always make sure everything is filled and replenished when on shift Back stocking is one of the most important tasks in any industry, ensuring that the shift will go by smoothly for both yourself and others
  • Product Recommendations: After working in the service industry for over 2 years I'm extremely well versed when it comes to recommending food or drinks Im especially skilled at recommending wines and coffees and will always make sure I am familiar with the menu anywhere I work
  • Healthy and Happy Team member: One of my most important values on shift is ensuring that everyone is comfortable and having a good time while at work I always come into work with a smile on my face and hope to make those around me smile as well A happy workplace pushes productivity and customer satisfaction, while also helping out with our teamwork on shift

Awards

  • Miss Dance Finalist 2019
  • (ViSIONS) Scottsdale Museum of Contemporary Art 2019 - 2020
  • Young Artists & Authors Showcase 2018 - 2020
  • Top Girl Scout Cookie Sales 2010 - 2018
  • Girl Scouts of the USA 2008 – Lifetime
  • Volunteer St. Mary’s Food Bank/Feed My Starving Children On-Going
  • Desert Stages Theater Actor 2004 - 2015

References

  • Mr. Patrick Lamb, H.S. Teacher, (480) 484-7100
  • Zach Zupke, Work Supervisor, (602) 509-2891
  • Pastor Dave Schmidt, Church Pastor, (602) 750-2483

Timeline

Retail Sales Associate Worker

Abercrombie & Fitch
09.2023 - Current

Barista/Restaurant Food Server

Zinque
08.2022 - 12.2022

Barista/Food Server

Zinque
06.2022 - 07.2022

Barista

Dutch Bros
01.2020 - 01.2021

No Degree - Marketing

San Diego State University

SAGUARO HIGH SCHOOL

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