Jill P. Thompson
St. Michael
Summary
Versatile professional with a strong background in customer service and problem-solving. Experienced in mentoring and training team members, fostering a collaborative environment while ensuring customer satisfaction. Ready to leverage these skills in a challenging role within the hospitality sector.
Overview
30
30
years of professional experience
Work History
Housekeeping Room Attendant
The Crane Hotel
08.2022 - 03.2026
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Replenished toiletries, linens, and towels daily.
- Coordinated with team members to expedite room turnover, ensuring timely room availability for incoming guests.
- Facilitated special guest requests for amenities or services to elevate overall guest experience.
- Inspected rooms for maintenance issues, promptly reporting to management.
- Communicated effectively about daily assignments and task progress.
- Supported colleagues to meet management-set deadlines.
Supervisor
Young’s Supermarket Ltd
Bridgetown
12.2007 - 08.2022
- Exhibited excellent telephone etiquette to enhance customer satisfaction in all interactions.
- Cultivated exceptional customer service mindset to foster positive client relationships.
- Utilized strong negotiation and problem-solving skills to resolve conflicts.
- Managed confrontations and stressful situations with tact and professionalism to maintain service quality.
- Collaborated effectively within a team-based environment.
- Communicated information to customers during irregular operations with clarity and tact.
- Maintained accurate knowledge of client products and common fraudulent activities.
- Managed cash transactions accurately at point of sale, ensuring accountability for large stock amounts.
Cashier
Young’s Supermarket Ltd
11.1997 - 12.2007
- Promoted positive customer interactions to enhance shopping experience in fast-paced environment.
- Managed daily cash register operations for precise financial exchanges.
- Executed cash handling practices to uphold financial accuracy.
- Monitored product prices ensuring accurate and transparent transactions.
- Performed post-shift accounting tasks reconciling daily sales and cash flow.
- Maintained comprehensive knowledge of popular products and pricing.
- Recognized by superiors for exemplary service, punctuality, and work ethic.
- Recognized essential tasks that needed attention to improve operations. and contributed proactively to completion.
Merchandiser
Young’s Supermarket Ltd
11.1995 - 11.1997
- Arranged merchandise displays to enhance sales potential and increase customer engagement.
- Ensured proper stock levels through effective ordering processes.
- Coordinated receiving and delivery of stock to relevant departments for optimal inventory management.
- Maintained accurate product pricing and monitored market value fluctuations to ensure competitive positioning.
- Facilitated customer interactions to promote positive shopping experiences in a fast-paced retail environment.
- Developed expertise in transaction processing and cash flow management.
Education
Caribbean Secondary Education Certificate - English Language, English Literature, Food & Nutritional Sci., Mathematics, History
The St Leonard's Girl’s School
Skills
- Inventory management
- Cash handling
- Customer service
- Team building
- Performance coaching
- Training and mentoring
- Health and safety
- Problem solving
- Negotiation skills
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Customer communication
Hobbies and Interests
- Cooking
- Reading
- Travelling
- Poultry Farming
- Cleaning
References
- Ms. Lisa Hewitt, Senior Supervisor, Young’s Supermarket Ltd, (246) 824-4393
- Mr. Douglas Brewster, Retired RBPF Officer, Caribbean Aircraft Handling, (246) 438-6712
Timeline
Housekeeping Room Attendant
The Crane Hotel
08.2022 - 03.2026
Supervisor
Young’s Supermarket Ltd
12.2007 - 08.2022
Cashier
Young’s Supermarket Ltd
11.1997 - 12.2007
Merchandiser
Young’s Supermarket Ltd
11.1995 - 11.1997
Caribbean Secondary Education Certificate - English Language, English Literature, Food & Nutritional Sci., Mathematics, History
The St Leonard's Girl’s School