Jill Richards
San Tan Valley,Arizona
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Leslie’s Pool Supply
12.2018 - 03.2019
- Assisted customers with pool care needs. Performed water tests. Sold products in store. Answered customer questions over the phone. Performed routine daily maintenance on store front. Restocked and organized store displays.
Fraud Recovery Specialist
JP Morgan Chase
10.2017 - 12.2017
- Researched and investigated unauthorized charges on accounts for possible recovery of payment. Called customers and or merchants for information.
Fraud protection agent/EGC
Macy’s Credit and customer service
06.2015 - 09.2017
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Receive inbound calls from clients with unauthorized issues with credit card accounts. Set up fraud claims and verified customer's information on account.
Customer service representative
Satellite Auto Glass
03.2014 - 03.2015
- Received inbound calls for insurance claims. Set appointments and verify coverage. Accurate entered information electronically to resolve customer issues.
Personal care technician
Beech Healthcare Services
06.2011 - 02.2014
- Assisted with personal care needs for clients needing assistance with daily activities. Provided support and positive companionship. Planned and prepared meals. Assisted with bathing and laundry.
Process Operator
L-3 Communications
06.2008 - 05.2011
- Technical and operational processes, microscope inspection, Sputter machine operator, chrome and gold Evaporator polish, grind for tube modules. Duties also include data entry of analytical and statistic data.
Education
General Education, Medical Terminology 1 and 2
Central Arizona College
09.2014
Skills
- Ability to provide outstanding customer service to external and internal customers; excellent written and verbal communication skills; well organized and detail oriented; computer navigation and keyboarding skills Ability to read and comprehend simple instructions, short correspondence, and memos
- Problem-solving
- Customer service and engagement
- Customer relations
- Attention to detail
- Display setup
- Relationship building and management
Timeline
Assistant Manager
Leslie’s Pool Supply
12.2018 - 03.2019
Fraud Recovery Specialist
JP Morgan Chase
10.2017 - 12.2017
Fraud protection agent/EGC
Macy’s Credit and customer service
06.2015 - 09.2017
Customer service representative
Satellite Auto Glass
03.2014 - 03.2015
Personal care technician
Beech Healthcare Services
06.2011 - 02.2014
Process Operator
L-3 Communications
06.2008 - 05.2011
General Education, Medical Terminology 1 and 2
Central Arizona College