JILL RODRIGUEZ SEDO
Denver,CO
Summary
Dynamic and influential Product Management Leader with over 10 years of experience architecting large-scale backend platform systems, automated workflow architectures, and unified data intelligence frameworks. Proven track record of transforming high-touch, complex operational workflows into resilient, self-service automated engines—reducing investigation/processing cycle times by 50%. Expert at leading cross-functional teams to sunset legacy, bespoke code paths and establish high-velocity core service infrastructure that supports multi-region scale, regulatory validation, and global account ecosystems.
Core Competencies & Platform Technical Skills
- Core Platform Strategy: Backend Systems Architecture, API Core Services, Distributed Systems Scaling, Microservices
- Workflow Optimization: Rule-Engine Automation, Case Management Systems, Exception Frameworks, Self-Service Portals
- Data & Identity Infrastructure: High-Volume Metadata Management, Unified Intelligence Systems, Universal Identification Accounts
- Cross-Functional Leadership: Matrix Management, Global Stakeholder Alignment, Legal/Compliance Engineering Partnership
Overview
3
3
Languages
1
1
Certification
21
21
years of professional experience
Work History
Director - Product Manager for Backend Systems
WESTERN UNION
Denver, CO
01.2021 - Current
- Scale & Strategy: Direct a high-performing team of product managers owning the roadmap for backend-heavy platform infrastructure and core data validation engines processing millions of global records.
- Universal Platform Architecture: Conceived and executed the universal identification account and core service roadmap, standardizing identity and onboarding protocols into a unified global system to eliminate disparate regional processes.
- Automation & Flow Design: Partnered with engineering to deliver next-generation front-line operations tools and compliance verification features, enabling automated, self-serve onboarding, update capabilities, and real-time validation checks.
- Cross-Functional Optimization: Collaborated daily with regional business leaders, legal counsels, and security audit teams to balance rigid compliance guardrails with high-velocity product execution.
- Governance: Institutionalized consistent technical product management frameworks and data-modeling policies across international engineering pods.
Product Sr. Manager - Core Services and Compliance Platform Operational Systems
WESTERN UNION
San Jose, Costa Rica
01.2015 - 01.2021
- Data Democratization: Envisioned and launched a next-generation in-house Unified Intelligence System that centralized disparate datasets, drastically improving data integration, API accessibility, and search capabilities across business units.
- Operational Scaling: Defined scalable system requirements, rule logic, and automated routing configurations for global investigation cases, slashing manual processing/investigation time by 50%.
- Infrastructure Modernization: Spearheaded the multi-year migration of legacy backend services (including AS400 core architectures) onto a modern microservices technology stack, radically improving platform uptime, throughput, and scale.
- Programmatic Control Engines: Programmed explicit automated controls and automated validation logic based on complex legal advisory inputs to proactively capture and mitigate systemic operational edge cases.
Sr. Manager - Change Management, Quality, and Training
WESTERN UNION
San Jose, Costa Rica
01.2012 - 01.2015
- Workflow Standardization: Designed and implemented international quality assurance frameworks and standardized documentation metrics for high-risk verification tracks, optimizing cross-functional operational throughput.
- Strategic Optimization: Led cross-functional transformation squads to remove friction points out of business unit pipelines, driving consistent alignment between product capabilities and end-user operational readiness.
Sr. Team Leader - Operations
WESTERN UNION
San Jose, Costa Rica
01.2008 - 01.2012
- Digital Transformation: Pioneered and implemented the first paperless large-transaction automated procedures for United States and Canada operational corridors, removing structural physical constraints and accelerating transaction velocity.
- Managed executive escalations, fraud prevention operations, and risk mitigation workflows while mentoring teams to consistently exceed a 90% quality assurance benchmark.
Front Line Operations and Compliance Customer Service Representative
WESTERN UNION
San Jose, Costa Rica
01.2006 - 01.2008
- Processed customer claims and inquiries while conducting KYC compliance interviews, managing large transactions, and investigating fraud.
- Addressed urgent executive escalations swiftly, ensuring high customer satisfaction.
- Enhanced customer experience by redesigning end-to-end journey and workflows.
- Trained team members on call handling skills, contributing to first contact resolution objectives.
- Researched and implemented countermeasures to optimize future processes effectively.
Education
Bachelor’s degree - Communication with emphasis in Advertisement & Marketing
University of Costa Rica
San Jose, Costa RicaSkills
- Compliance management
- KYC compliance
- Digital wallets
- Product development
- Risk assessment
- Regulatory adherence
- Technical leadership
- Operations management
- Quality assurance
- Case management systems
- Self-service portals
- Jira and Jira Align
- Confluence and SharePoint
- AS400 and Box
- Microsoft Office Suite
- Stakeholder collaboration
- Performance management
- Strategic planning
- Operational efficiency
- Multitasking and organization
- Industry knowledge
- Legal compliance expertise
- Cross-functional leadership
- Vendor management
- Partnerships and alliances
- Team building
- Training facilitation
- Problem solving
- Decision-making
- Coaching skills
- Effective communication
- Conflict resolution
- Decision-making
- Operations management
Certification
- CAMS
- ACFCS
- SAFe POPM
Professional Development
- Compliance Education & Training on various compliance typologies
- Agile Product and Solution Management
Accomplishments
- Marquis Top Business and Financial Professional, 2026
- Women in Leadership, 2019
- Leadership Edge, 2015
Languages
English
Full Professional
Spanish
Native/ Bilingual
German
Professional
Other Interests
- Singing
- Acting
- Sports
Timeline
Director - Product Manager for Backend Systems
WESTERN UNION
01.2021 - Current
Product Sr. Manager - Core Services and Compliance Platform Operational Systems
WESTERN UNION
01.2015 - 01.2021
Sr. Manager - Change Management, Quality, and Training
WESTERN UNION
01.2012 - 01.2015
Sr. Team Leader - Operations
WESTERN UNION
01.2008 - 01.2012
Front Line Operations and Compliance Customer Service Representative
WESTERN UNION
01.2006 - 01.2008
Bachelor’s degree - Communication with emphasis in Advertisement & Marketing
University of Costa Rica