Jill Rosenfeld
Parsippany,NJ
Summary
Detail-oriented professional with a strong background in managing schedules and optimizing operations. Known for effective communication and organization, ensuring timely delivery of services and fostering customer trust.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pet Sitter
Private Client
Riverdale, NJ
04.2025 - Current
- Provide consistent, in-home care for two cats (Kookie and Lucky)
- Manage feeding schedules, litter maintenance and daily routines
- Ensure pets' safety, comfort, and well-being while owners are away
- Maintain communication with owners and provide updates
Online Reseller
Self-employed
Parsippany, NJ
01.2018 - Current
- Researched market trends to identify profitable products for resale.
- Managed online storefronts across multiple platforms, optimizing listings for visibility.
- Developed marketing strategies to increase product reach and customer engagement.
- Analyzed sales data to refine pricing strategies and inventory management.
- Source, photograph, and list items with descriptions to increase sales
- Handle packaging, shipping, and fulfillment
Retention Specialist
Dish Network Corp
Roseland, NJ
01.2019 - 10.2019
- Answered inbound calls to assist customers with account concerns and retention
- Resolved escalated issues and provided customized solutions to prevent cancellations
- Utilized account tools to recommend the products an service options
- Demonstrated strong decision-making and customer-focused problem solving
Rural Mail Carrier
United States Postal Service, USPS
Hilton, NY
01.2018 - 10.2018
- Delivered mail and packages efficiently to rural customers, ensuring timely service and customer satisfaction.
- Managed daily route planning to optimize delivery times and adhere to postal regulations.
- Operated postal vehicles safely while maintaining compliance with federal driving regulations.
- Sorted mail in delivery sequence for assigned routes
- Maintained security and accuracy of mail at all times
- Competed daily trip reports and maintained route records
Retention Specialist
Verizon Wireless
Rochester, NY
01.2013 - 01.2017
- Handled inbound calls, resolving escalated customer concerns and account issues
- Provided customer service and technical support across a range of products
- Used negotiation and problem-solving skills to retain customers
- Recommended and upsold products, serves, and equipment upgrades
- Processed account changes, including Assumption of Liability transactions
- Skills of Customer Relations
Customer Relations
Verizon Wireless
Rochester, NY, Smithhaven, NY
05.2006 - 01.2013
- Delivered personalized service by identifying customer needs and offering solutions
- Educated customers on products to enhance their experience
- Built strong relationships earing customer trust loyalty
- Consistently met exceeded sales goals
Assistant Manager
The Body Shop
Pittsford, NY
08.2004 - 08.2005
- Led team in achieving sales targets through effective coaching and training.
- Developed and implemented promotional strategies to enhance customer engagement.
- Managed inventory control processes to ensure optimal stock levels.
- Oversaw store operations, ensuring compliance with company policies and procedures.
- Help with bi-weekly payroll
Education
Associate of Science - Criminal Justice
County College of Morris
Randolph Township, NJAssociate of Applied Science - Photography
County College of Morris
Randolph Township, NJSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- Calendar management
- Document preparation
- File management
- Payroll administration
Certification
- Emergency Medical Dispatch Training Program (October 2018)
- Public Safety Telecommunicator I
- Basic Life Support (American Heart Association)
Timeline
Pet Sitter
Private Client
04.2025 - Current
Retention Specialist
Dish Network Corp
01.2019 - 10.2019
Online Reseller
Self-employed
01.2018 - Current
Rural Mail Carrier
United States Postal Service, USPS
01.2018 - 10.2018
Retention Specialist
Verizon Wireless
01.2013 - 01.2017
Customer Relations
Verizon Wireless
05.2006 - 01.2013
Assistant Manager
The Body Shop
08.2004 - 08.2005
Associate of Science - Criminal Justice
County College of Morris
Associate of Applied Science - Photography
County College of Morris