Jill Steeves
Webster,MA
Summary
Results-driven Account Manager with a strong history of boosting client satisfaction and driving revenue growth at Surgical Care Affiliates Inc. Demonstrated expertise in cultivating client relationships and performing quality assurance inspections, leveraging a data-driven approach to prioritize responsibilities. Notable achievements include enhancing efficiency and safety compliance at WESCO and Walmart through effective problem-solving and team collaboration. Aiming to further elevate client engagement strategies in future roles.
Overview
21
21
years of professional experience
Work History
Branch Operations Manager
Wesco Distribution & Supply
Webster, MA
05.2022 - Current
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Implemented new operational procedures to enhance customer experience.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Served as primary contact between the branch and corporate headquarters.
- Monitored staff performance and provided feedback.
- Prepared monthly reports on branch performance metrics.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Planning & Scheduling Manager
C M A A
Oxford, MA
11.2018 - 05.2022
- Formulated and maintained scheduling guidelines for all department operations.
- Established efficient procedures to enhance the daily workflow of the team.
- Teamed up with department heads to anticipate staffing requirements and modify schedules.
Electric Field Supervisor
Nationalgrid
Worcester, MA
04.2018 - 08.2018
- Trained workers in equipment operation, safety procedures and company policies.
- Supervised, coordinated, or scheduled activities of field team workers.
- Fostered strong communication between field and office staff, enhancing project coordination and execution.
Dispatch Supervisor
Nationalgrid
Northborough, MA
04.2004 - 04.2018
- Enhanced overall team productivity through mentoring and management.
- Administered dispatch operations for drivers, designed effective routes, monitored vehicle movements.
- Provided feedback on individual performance reviews for each dispatcher under their supervision .
- Prepared daily work and run schedules.
Education
High School Diploma -
Holy Name High School
Worcester, MA06-1996
Skills
- Data-Driven Report Development
- Prioritization of Responsibilities
- Quality Assurance Inspections
- Client Relationship Development
- Supplier Relationship Management
Timeline
Branch Operations Manager
Wesco Distribution & Supply
05.2022 - Current
Planning & Scheduling Manager
C M A A
11.2018 - 05.2022
Electric Field Supervisor
Nationalgrid
04.2018 - 08.2018
Dispatch Supervisor
Nationalgrid
04.2004 - 04.2018
High School Diploma -
Holy Name High School
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