Jill Suhr

• Create, provision, and maintain system access for physicians, mid-levels, residents, and non-providers, ensuring appropriate access is granted according to organizational and regulatory standards.
• Provide high-level customer support for both providers and non-providers, and troubleshoot security and workflow issues independently or in collaboration with other application system analysts and teams.
• Work with the Medical Staff Office to ensure providers are accurately provisioned, and are granted the appropriate privileges.
• Maintain a role-based crosswalk to ensure efficiency and continuity in user provisioning.
• Export and import records for analysis; streamlining processes, saving time, and resources.
• Train team members in the provisioning process for all users to ensure access requests are completed by their established due date, and with accuracy.
• Project builds and updates for new departments, address changes, and new provider groups.
• Data Courier moves for system updates.
• Provide on-call support.

IT Department purchased by Contractor (Leidos, Inc.)

• Worked and supported Epic Orders in Ambulatory setting
• Completed lab build and mapping
• Worked lab error queue by reviewing and updating HL7 messages
• Worked with inpatient EHR team (Cerner) and to maintain and troubleshoot order and result routing
• Built and maintained order preference lists
• Built and maintained order sets
• Worked to resolve ServiceNow incidents and requests
• Worked with clinical users and other analysts to resolve issues

• Company bought out from WFHC.
• Same job description as Clinical Informatics Analyst, Senior with Leidos, Inc.

• Assisted with the implementation of Epic Inpatient in Wisconsin.
• On-site and remote support of go-lives at multiple Wisconsin facilities.
• Order set build and maintenance.
• Charge build and maintenance.
• Work to resolve ServiceNow incidents and requests.
• Work with clinical users and other analysts to resolve issues.

• Built and implemented a new electronic ordering system (McKesson HOM to HEO).
• Assist with the rollout of additional McKesson products for inpatient, outpatient, and ED services.
• Order and order set build, and maintenance.
• Charge and charge set, build, and maintenance.
• Maintained clinical error logs.
• Assist with upgrades and testing.
• Work with clinical users and other analysts to resolve issues.