Nathan King
Lehi,Utah
Summary
Skilled Sr. Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over a 5-year career.
Overview
5
5
years of professional experience
Work History
Senior Business System Analyst / Podium, Business Systems Analyst
Podium
03.2023 - Current
- Providing strategic business system analysis to support and optimize the Australian office operations
- Spearheaded an innovative initiative leveraging AI to extract web data for generating new leads, streamlining vital company information through an intuitive Salesforce UI for our sales team. This initiative has notably amplified deal sizes by 16% and improved our close rate by 20%
- Orchestrated the successful implementation of a novel Account Management strategy, resulting in a significant reduction in churn, an upswing in expansion sales, and heightened transparency into AM activities for senior leadership
- Directed a pivotal project aimed at bolstering support for our Field Sales team through the integration of Salesforce Maps and custom actions. This initiative directly contributed to a decrease in drop-out rates, an upsurge in generated opportunities, and a higher rate of closed-won deals.
Business Systems Analyst / Podium
Podium
05.2021 - 03.2023
- Led the Biz apps team in orchestrating our company-wide transition from lead-based selling to a more effective contact and account-based selling approach. This initiative has yielded significant benefits, including a notable decrease in duplicate records, reduced ROEs (Return on Effort), and the successful establishment of an account territory-focused sales model
- Played a pivotal role as part of a dynamic team assembled by our CEO and CMO to delve into Marketing campaign attribution. This collaborative effort involved analyzing the correlation between campaign expenditures, generated opportunities, and resulting revenue.
- Devised an efficient method enabling our Sales Trade Show team to swiftly secure new business deals and drive expansion right from the trade show floor
- Facilitated and empowered Marketing, Revenue, CX, and Strategy teams under the GTM umbrella, using my skills in various tools like Lucidchart, Outreach.io, Clari, MuleSoft Anypoint Platform, Snowflake, Jira, Salesforce.com, and Marketo
Salesforce Administrator
Podium
01.2021 - 05.2021
- Oversaw user creation and management for the Sales team, addressing complex requests and enhancing system usability through various systems, flows, custom page layouts, workflows, and validation rules.
Sales Operations Analyst / Podium
Podium
10.2019 - 01.2021
- Acted as a reliable resource for Salesforce requests, configuring and installing third-party software into Salesforce, and streamlining data management.
Mid-Market BDR
Podium
09.2018 - 10.2019
- Other roles held in companies such as AT&T, Weave Dental, HarvestRite, and Renevati involved various responsibilities in sales consultancy, production, and team leadership, enriching my experience and understanding of business operations and customer relationship management.
Education
Bachelors - Computer Science & Information System
Utah Valley University
Orem, UT05.2024
BASIC EMT -
Mountainland Applied Technology College
Lehi, UT2012
Skills
- Project Management
- Salesforce/System Expertise
- SaaS and B2B Platforms
- Data (SQL, Excel, Reporting)
- Communication
- Software Application Testing
- Systems Implementations
- Leading Projects
Timeline
Senior Business System Analyst / Podium, Business Systems Analyst
Podium
03.2023 - Current
Business Systems Analyst / Podium
Podium
05.2021 - 03.2023
Salesforce Administrator
Podium
01.2021 - 05.2021
Sales Operations Analyst / Podium
Podium
10.2019 - 01.2021
Mid-Market BDR
Podium
09.2018 - 10.2019
Bachelors - Computer Science & Information System
Utah Valley University
BASIC EMT -
Mountainland Applied Technology College
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