Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Wilcox

Stevens Point,USA

Summary

Experienced and passionate professional looking to join a team that provides excellent customer service and satisfaction. Strong communicator who builds relationships easily and brings thirty years of hands on experience to deliver impactful results. Successful remote worker who strives to deliver above all expectations and show a level of professionalism and integrity to company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Coordinator for Pediatric Therapy

Fraser-Minnesota
10.2020 - 06.2023
  • Managed schedules for 70 Pediatric Therapy Clinicians during times of same day and planned PTO
  • Built relationships with families to reschedule therapy appointments stressing the importance of continuity of care to increase their child's successful completion of goals
  • Worked within the EHR of each client to enter and change data to ensure updated information available to all personnel
  • Developed training materials and facilitated workshops on parent engagement for Fraser staff
  • Assisted in evaluating program effectiveness through data collection and analysis necessary for state and federal grant reporting
  • Participated in team meetings to discuss program updates, challenges and brainstorm solutions for ongoing success for increased billable hours

Program Coordinator for Parent, Family and Community Engagement

CAP Services-Head Start
04.2016 - 10.2021
  • Managed all family and home based services for Head Start and Early Head Start Program including the oversight and writing of budgets, grants, policies, procedures, newsletters, handbooks and documents needed for family communication
  • Created a family assessment tool for staff to use to facilitate conversations with caregivers while assessing strengths and challenges to better provide services and referrals into the community
  • Established systems for all staff to connect with community partners to promote our program for recruitment and work together for the benefit of our families
  • Oversaw the transportation, volunteer, inkind collection and interpreter components of the program

Education

Bachelor of Social Work -

University of Wisconsin
River Falls
05-1992

Skills

  • Strong interpersonal skills
  • Organized and prioritizes tasks
  • Effective problem solver
  • Engaged listener
  • Customer experience focused

Certification

In my over 30 years in the field of family support services, I have completed thousands of hours of ongoing continuing education and certifications in the areas of family support, trauma informed care, early autism detection, diversity and inclusiveness, motivational interviewing and early childhood education.

Timeline

Program Coordinator for Pediatric Therapy

Fraser-Minnesota
10.2020 - 06.2023

Program Coordinator for Parent, Family and Community Engagement

CAP Services-Head Start
04.2016 - 10.2021

Bachelor of Social Work -

University of Wisconsin

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