Jill Willis
Centerville,OH
Summary
Professional and knowledgeable office administrator offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
33
33
years of professional experience
Work History
Office Assistant II/Scheduler II
Kettering Health
01.2016 - Current
- Accountable for support of physicians and providing non-direct patient customer service for 800+ patients
- Streamlined operations and prioritized tasks, allowing nurses and techs to focus on direct patient care
- Prepare patient EHR, physician’s orders, and ongoing communication
- Examine insurance benefits for patients and attain certification
- Process referrals and orders in EPIC
- Schedule new and follow-up appointments
- Manage approximately 40-50 incoming and outbound daily calls
- Infusion scheduling including phlebotomy, chemotherapy, and injections for hematology and oncology patients
- Order verifications for radiology department
Owner
Impressions Dance Studio
01.1991 - 01.2023
- Create yearly instructional dance schedules and 25 employee schedules
- Provide administration and communication with over 250 families
- Manage monthly budget, payroll, and non-profit accounting for 500+ students
- Managed approximately 30-50 incoming calls, emails, and website inquiries per month
- Built company website and maintained updates with Go Daddy
- Provide dance instruction to children ages 18 months-18 years of age
Health Information Tech Oncology - GSH
Premier Health
01.2014 - 01.2016
- Assist Abstractor(s) with case finding, entering suspense cases, filing, all aspects of patient follow-up
- Entering conference follow-up on abstracts
- Entering conference data on Excel spreadsheets for tracking
- Data collection for Oncology Committee meeting reports
- Managed approximately 30 incoming calls
- Assisting with conference set up
- Assisting with documentation required for Commission on Cancer accreditation, and compiling end of year data
Patient Care Assistant
Dayton Children's Medical Center
01.2012 - 01.2014
- Assist physicians and nurses in completion of approximately 30-50 patients daily in Emergency Room and Trauma
- Apply splints, hold techniques for sutures, perform EKGs, take patient vitals
- Chart patient information in EPIC
- Accountable for patient flow, stocking of rooms, ordering of tests and supplies
- Streamlined patient check-in process allowing nurses to focus on direct patient care
Scheduling Manager
Merchants Security Service
01.2002 - 01.2011
- Assign and schedule 300+ employees weekly security assignments
- Streamlined operations and prioritized tasks for president
- Support accounting with payroll/timesheet submission
- Collaborate with clients to provide security needs
- Accountable for all hiring and paperwork of all employees
- Run BCI background checks on all potential employees
- Monitor and maintain armed security guard registration with state of Ohio
Education
MBA -
Indiana Wesleyan University
Online02.2025
Associate of Applied Science -
Kaplan University
Online01.2015
Certificate Performing Arts -
Sinclair Community College
Dayton, OH01.2004
Skills
- Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams
- Knowledge of ICD-9 and 10 Coding
- Extensive customer service background
- Medical terminology and reimbursement methodologies courses completed
- Ability to multi-task and work in fast-paced environment
- EPIC, Sectra, Nuance Powerscribe, Intellispace
- Customer Service
- Time Management
- Data Entry
- Dedicated Team Player
- Administrative Support
Timeline
Office Assistant II/Scheduler II
Kettering Health
01.2016 - Current
Health Information Tech Oncology - GSH
Premier Health
01.2014 - 01.2016
Patient Care Assistant
Dayton Children's Medical Center
01.2012 - 01.2014
Scheduling Manager
Merchants Security Service
01.2002 - 01.2011
Owner
Impressions Dance Studio
01.1991 - 01.2023
MBA -
Indiana Wesleyan University
Associate of Applied Science -
Kaplan University
Certificate Performing Arts -
Sinclair Community College
Similar Profiles
Brittany GarretsonBrittany Garretson
Registered Nurse- Family Birthing Center at Kettering HealthRegistered Nurse- Family Birthing Center at Kettering Health
Jehrica CarneyJehrica Carney
Admitting Representative at Kettering HealthAdmitting Representative at Kettering Health
Emma WoodsEmma Woods
Registered Nurse, Emergency Department at Kettering HealthRegistered Nurse, Emergency Department at Kettering Health
Nadya BledsoeNadya Bledsoe
CCMA/Ortho Tech at Kettering HealthCCMA/Ortho Tech at Kettering Health
ANDREA HOOKSANDREA HOOKS
Sr. Loan Processor at Discover Home LoansSr. Loan Processor at Discover Home Loans